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Customer/Technical Support Associates in Bangalore

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Key Highlights :

> Grad / UG with 1 year Customer Support Experience

> Salary Range (CTC) : 4.2 LPA Max

> Excellent Communication Skills Required

Maria @ 9828666591

Responsibilities:

• Customer Support:

  Answering customer inquiries and providing technical assistance via various channels (phone, email, chat, etc.).

• Troubleshooting:

  Diagnosing and resolving technical issues related to software, hardware, or network problems.

• Problem-Solving:

  Identifying the root cause of problems and implementing solutions.

• Documentation:

  Keeping records of customer interactions, issues, and solutions.

• Escalation:

  Knowing when to escalate complex issues to more experienced technicians or managers.

• Customer Satisfaction:

  Ensuring customers are satisfied with the level of support provided.

• Software/Hardware Knowledge:

  Possessing a solid understanding of computer systems, software, and hardware.

• Communication Skills:

  Communicating technical information clearly and concisely to customers, both verbally and in writing.

• Teamwork:

  Collaborating with other support team members and internal departments.

• Learning and Adaptation:

  Staying up-to-date with new technologies and adapting to changing customer needs.

Skills:

• Technical Skills:

  Proficiency in computer systems, software, and hardware.

• Customer Service Skills:

  Empathy, patience, and the ability to communicate effectively with customers.

• Problem-Solving Skills:

  Analyzing problems, identifying solutions, and documenting the process.

• Communication Skills:

  Clear and concise communication, both written and verbal.

• Technical Documentation:

  Ability to create and maintain technical documentation.

• Software/Hardware Installation and Configuration:

  Experience installing and configuring software and hardware.

• Time Management and Prioritization:

  Ability to manage multiple tasks and prioritize work effectively.

• Analytical Skills:

  Ability to analyze technical problems and identify root causes.

• Teamwork and Collaboration:

  Ability to work effectively with team members and internal departments.