Customer Support Executive

2 - 5 years

0 Lacs

Posted:1 week ago| Platform: Linkedin logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Walk In Details :


Walk In Date - 27th Sep 2025

Walk In Time - 10.00 AM to 12.30 PM IST

Venue - 4th Floor, Yamuna Building, Technopark Phase III - Trivandrum



About Us


Way.com — America’s dominant automotive super app, powering every mile for over 10 million customers—from auto insurance and parking to EV charging and more. Leveraging cutting-edge AI, machine learning, and advanced data analytics, we deliver innovative, personalized solutions that transform car ownership. Featured by Bloomberg and ranked 48th on Andreessen Horowitz’s Marketplace list of fastest-growing companies worldwide and recognized as the top Product in Insurance by UnitQ, we’re making car ownership easier, more affordable, and more rewarding.


Role Overview:


Customer Success Executive


Key Responsibilities:


  • Address customer queries through phone, email, chat, and social media channels.
  • Troubleshoot and resolve customer concerns efficiently and effectively.
  • Handle inquiries related to products, orders, returns, and general support requests.
  • Maintain accurate customer records and feedback in the CRM system.
  • Escalate complex or unresolved issues to the appropriate internal teams.
  • Contribute to tracking customer satisfaction metrics and suggest improvements.
  • Ensure every interaction reflects professionalism, empathy, and a customer-first attitude.


Preferred Skills


  • Proven experience ( 2-5 years) in customer service or a similar role.
  • Excellent verbal and written communication skills.
  • Ability to stay calm under pressure and handle difficult situations with professionalism.
  • Strong problem-solving abilities with attention to detail.
  • Knowledge of CRM systems (preferred but not required).
  •  Positive attitude and a passion for helping others.
  • Ability to work effectively in a team environment

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