Customer Support Executive

Location: Gandhinagar, Gujarat (On-site)
Experience Required: 2–4 years (US Client Handling Experience Required)
Working Hours: Flexible to match US time zones
Industry: E-commerce / IT Services / Digital Solutions

About Strideck Technologies

Strideck Technologies is an innovative e-commerce and digital solutions provider, helping global businesses enhance their online presence with services such as e-commerce store development, AI integrations, 3D product visualization, and customer engagement tools.

Role Overview

We are seeking a proactive Sales and Customer Support Executive who is comfortable handling inbound and outbound communication with US-based clients, conducting product demos, onboarding new clients, and offering world-class customer support.

Key Responsibilities

• Handle inbound queries via calls, emails, and chat with a friendly, professional attitude.
• Conduct outbound follow-up calls to potential and existing clients.
• Present company services and product demos effectively through virtual presentations.
• Manage and assist in the onboarding process for new customers and partners.
• Resolve customer issues quickly and efficiently while ensuring a positive experience.
• Maintain records of client interactions, feedback, and status updates in the CRM.
• Collaborate with sales and technical teams to ensure smooth service delivery.
• Identify upsell or cross-sell opportunities during customer interactions.

Required Skills & Qualifications

• 2–4 years of experience in Sales or Customer Support roles, preferably handling US clients.
• Fluent in English with a neutral or US accent; strong communication skills (verbal & written).
• Experience in inbound and outbound calling, lead nurturing, and customer engagement.
• Excellent presentation and client onboarding skills via Zoom, Meet, or similar platforms.
• Familiarity with CRM tools like Zoho, HubSpot, or Salesforce.
• Strong interpersonal skills, empathy, and a customer-first mindset.
• Ability to work independently and handle multiple tasks efficiently.

Preferred (Nice to Have)

• Prior experience in e-commerce, SaaS, or IT service sales.
• Understanding of Shopify, WooCommerce, or digital marketing terms.
• Ability to work US shift timing and adapt communication accordingly.

Job Types: Full-time, Permanent, Fresher

Pay: ₹10,138.50 - ₹27,886.02 per month

Benefits:

• Cell phone reimbursement
• Flexible schedule
• Food provided
• Leave encashment
• Paid sick time
• Paid time off
• Provident Fund

Schedule:

• Day shift
• Evening shift
• Fixed shift
• Monday to Friday
• Morning shift
• Night shift
• Rotational shift
• Weekend availability

Supplemental Pay:

• Shift allowance

Work Location: In person

Speak with the employer
+91 8401654884