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Customer Support Executive

Customer Support Executive

Shining Stars Institution & travels

0 - 4 years

1 - 2 Lacs

Kolkata

Posted:1 month ago| Platform:

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Skills Required

Outbound Process Communication Skills Customer Handling Inbound Process BPO Pressure Handling Semi Voice Convincing Power Voice Process CBSE ICSE Leadership Skills Customer Relationship Customer Support CSE Telecalling Customer Care Hindi Interpersonal Skills

Work Mode

Work from Office

Job Type

Full Time

Job Description

Hello Jobseekers, Greetings from Shining stars ITPL New Opportunities are available Job Description: Location: Kolkata( Rajarhat, Salt lake) Customer Service Executive Shifts: Rotational Salary: Up to 2.5 LPA Quarterly bonus: Up to 3000 Roles and Responsibilities Handle customer queries via phone calls, emails, or chats to resolve their concerns in a timely and professional manner. Provide accurate information on products/services offered by the company to customers. Identify opportunities to upsell/cross-sell relevant products/services based on customer needs. Maintain records of all interactions with customers using CRM software. Escalate complex issues to senior team members when necessary. Desired Candidate Profile 0-4 years of experience in BPO/Call Centre environment (preferably). Excellent communication skills in Hindi language (written & spoken). Strong interpersonal skills for effective customer handling. Ability to work under pressure handling multiple tasks simultaneously. Ready to take your career to new heights? Apply Now! For more details contact Monika(7266822602),between 10am to 7pm. Thanks and Regards, Monika Singh 7266822602 HR Executive Shining Stars ITPL

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Shining Stars Institution & travels

www.shiningstarsinstitutiontravels.com

Education and Travel

Learning City

50 Employees

302 Jobs

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Customer Support Executive

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