Home
Jobs
IntouchCX logo

Customer Support Executive

0 - 4 years

2 - 4 Lacs

Hyderabad

Posted:1 hour ago| Platform: Naukri logo

Apply

Skills Required

International Chat Process Chat Process Non Voice Process International Non Voice Chat Support

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Description: We are hiring energetic and customer-focused professionals for our International Chat Support The role involves handling multiple customer queries simultaneously through live chat, ensuring timely and effective resolution while maintaining high customer satisfaction. Key Responsibilities: Respond promptly and professionally to customer queries via live chat (handling two chats at once). Assist international customers with product/service-related queries, account issues, and troubleshooting. Maintain accurate records of interactions in the CRM system. Meet performance metrics including response time, resolution rate, and customer satisfaction. Collaborate with internal teams for escalations and complex issues. Ensure adherence to standard operating procedures and quality standards. Required Skills & Qualifications: Graduate in any discipline (Freshers can apply). Excellent written English communication skills (grammar, spelling, Ability to handle dual chat concurrency without compromising on quality. Basic computer proficiency and typing speed of 35+ WPM. Customer-centric mindset and problem-solving attitude. Flexibility to work in rotational shifts (including night shifts). Preferred Qualifications: Prior experience in an international BPO/chat process who can able to do Multiple chats minimum of 2 Chats simultaneously Familiarity with tools like Zendesk, Live Chat, or similar platforms. Benefits: Competitive salary and performance-based incentives 2 way Cab facility (Free ) up to 25 KM radius Health insurance and other employee benefits Excellent growth opportunities and training support Contact details: Saikiran Email I'd: mahanthi.saikiran@intouchcx.com Ph no: 9581035159 Mode of Interview Face to Face Walkin location: B16, Mindspace, 5th floor, back side of Inorbit mall https://maps.app.goo.gl/Cr8siKxC8wQpV7sE9 Walkin timing: 11:30AM - 2:30PM

More Jobs at IntouchCX

Mega Walkin Drive For International Non Voice Process

Hyderabad

Experience: Not specified

|

INR 2 - 4 Lacs

Hiring For International Non Voice Process

Hyderabad

Experience: Not specified

|

INR 2 - 3 Lacs

Hiring For Workforce Analyst

Hyderabad

1 - 3 yrs
|

INR 3 - 5 Lacs

Urgent Hiring For Training and Quality Manager

Hyderabad

2 - 6 yrs
|

INR 6 - 13 Lacs

Hiring- Data Analyst

Hyderabad

1 - 5 yrs
|

INR 4 - 9 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start International Chat Process Interview Now

My Connections IntouchCX

Download Chrome Extension (See your connection in the IntouchCX )

chrome image
Download Now
IntouchCX
IntouchCX
www.intouchcx.com

Outsourcing and Offshoring Consulting

Winnipeg Manitoba

10001 Employees

133 Jobs

    Key People

  • Rohit S. Girdhar

    CEO

  • Robert G. McMillan

    COO

RecommendedJobs for You

India International Technical Recruiters logo

Customer Support Executive

India International Technical Recruiters

Gurugram

Thyrocare logo

Customer Support Executive

Thyrocare

Navi Mumbai

Omne Jobgiants India logo

Customer Support Executive

Omne Jobgiants India

Gurugram

Teleperformance (TP) logo

Customer Support Executive

Teleperformance (TP)

Bengaluru

Epoch Elder Care logo

Customer Support Executive

Epoch Elder Care

Gurugram

Agkem Impex logo

Customer Support Executive

Agkem Impex

Greater Noida

Team Vertex Cosmos logo

Customer Support Executive

Team Vertex Cosmos

Jaipur

Expedient Healthcare Marketing logo

Customer Support Executive

Expedient Healthcare Marketing

Gurugram

IntouchCX logo

Customer Support Executive

IntouchCX

Hyderabad

Cogenthub logo

Customer Support Executive

Cogenthub

Bengaluru