Job Description

Greetings from IntouchCX.. We are currently hiring for Training and Quality Manager About the Job The Manager of Training is responsible for developing and implementing training programs for employees. The ideal candidate will create tailored training plans, and implement various training methods to enhance employees skills and performance. Also, monitor training program effectiveness, manage budgets, and stay updated on training trends. As Manager of Training, You Will Identify and assess future and current training needs. Draw an overall or individualized training and development plan. Deploy a wide variety of training methods. Collaborate with various departments to ensure employees receive the necessary training to excel in their roles. Monitor and evaluate the training programs effectiveness, success, and ROI periodically and report on them. Communicate with team members, trainers, and management to ensure all needs are met. Perform orientation sessions for new hires. As Assistant Manager of Training, You Need Post-secondary degree or equivalent, or a directly related field is required. 3 years of experience in a training and development environment, including direct experience being responsible for the facilitation and delivery of training programs. Call center management and training experience are considered a great asset. Experience working with a team approach to employee and organizational development. Demonstrated, progressive leadership and management skills, preferably in a related environment. Demonstrated ability to engage people in a training session, combined with a solid understanding of the role of training and development. Superior written and verbal communication skills, conflict resolution, and problem-solving skills. Strong computer skills in all Microsoft Office programs and training and development software programs. Excellent customer service focus with strong time management, organizational, and analytical skills. Ability to work in an environment where a diversity of people and situations are encountered