Customer Support Executive

Job Opportunity Customer Service / Domestic-Process (Freshers & Experienced)

Company: Domestic Process / Customer Service • Locations: Gurugram, Noida, Lucknow

Positions & Salary Details

Gurugram

Job Summary

We are hiring Customer Service / Domestic-Process associates (voice-process) for multiple locations (Gurugram, Noida, Lucknow). The role involves handling customer calls, queries, and supporting airline/domestic process operations through a domestic call-centre setup. Freshers, undergraduate graduates, and experienced candidates are welcome to apply.

You will be part of a fast-paced domestic process team, working 6 days a week, providing timely, efficient service to customers. Immediate joiners are especially encouraged.

Key Responsibilities

• Handle inbound (and possibly outbound) customer calls — assist customers with enquiries, complaints, requests related to domestic airline / booking / support process.
  
• Provide accurate information about services, procedures, bookings, policies, etc.
  
• Maintain proper records of customer interactions and update internal databases as needed (data entry, documentation).
  
• Resolve customer issues or escalate to relevant departments as per guidelines.
  
• Uphold company’s communication standards and telephone etiquette.
  
• Work efficiently in a high volume call-center environment; meet assigned targets for calls / resolution / quality.
  

These responsibilities draw from standard call-center / customer-service job descriptions. HRBlade+2Indeed+2

Candidate Profile / Qualifications

• Fresher / Undergraduate / Graduate — any stream (freshers welcome), or experienced candidates in customer service / BPO / process background.
  
• Good communication skills (verbal, telephone etiquette, customer-oriented).
  
• Ability to handle calls patiently, manage customer queries and complaints with calmness and professionalism. IIM Hyderabad+2Monster.com+2
  
• Basic computer literacy — comfortable with data entry, record-keeping, and using standard office software / phone-system / CRM (if applicable). Many call-center roles expect general digital literacy. IIM Hyderabad+1
  
• Willingness to work 6-day week; flexible attitude; immediate joiners preferred (especially for Noida and Lucknow roles).
  
• Team-player, ability to multitask, handle pressure, and manage calls effectively. Monster.com+2HRBlade+2
  

What We Offer / Benefits

• Fixed monthly salary as per role + incentives (where applicable) — e.g. 16,500 + 4,000 incentives for aviation-process role in Gurugram.
  
• Opportunity for freshers and graduates — no prior experience mandatory in some positions.
  
• Work in a professional call-centre / domestic-process environment.
  
• Immediate joining opportunity for eligible candidates (especially for Noida & Lucknow).
  
• Clear and transparent compensation structure. (Salary / bonus / incentive disclosed upfront — which many candidates prefer.) hr.wisc.edu+1
  

How to Apply / Contact

If you are interested and meet the above criteria — please contact:

HR – Aradhna

Please call or send your resume. Freshers, undergraduates, experienced — all are welcome to apply. Immediate joiners are preferred in some locations.