Customer Support Executive

0 - 3 years

2 - 4 Lacs

Posted:3 weeks ago| Platform: Naukri logo

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Job Type

Full Time

Job Description

Hi Job Seekers,

We are looking for dynamic and enthusiastic Customer Support Executive to join our team.As a customer support representative, you will be the first point of contact for our customers, providing exceptional service and resolving queries in a timely and professional manner.

Salary upto 4.2 LPA (depending upon last drawn)

Location- Bangalore

Role & responsibilities:

    • Respond to inbound customer calls, chats, or emails.
    • Answer basic questions related to products, services, orders, payments, etc.
    • Follow-up on open cases to ensure resolution and customer satisfaction.
    • Clarify doubts, resolve issues to correct department.
    • Meet performance targets like average handling time (AHT), CSAT, and first contact resolution (FCR).
    • Handle voice, email, chat, or social media support as needed.
    • Upsell or cross-sell services (if applicable to the process).

Preferred candidate profile

Any Graduate(Freshers/ Experienced) can apply

Candidates should be excellent in English and any of the regional languages.

The candidate should have the experience letter.

For any assistance, feel free to connect 9555410234(Pragya)

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#FreshersWelcome #JobSearch #UrgentHiring

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