Customer Support Executive

As a Customer Support/Success Executive at our company, you will be the primary point of contact for customers, providing exceptional support for product inquiries, technical assistance, order tracking, and post-sale issues. Your responsibilities will include responding promptly to customer queries via phone, email, or live chat to ensure high levels of customer satisfaction. You will assist customers in troubleshooting and resolving technical issues with mechanical products and educate them about the features, benefits, and proper use of our products to ensure they get maximum value. Monitoring customer accounts to ensure products are meeting performance expectations and proactively resolving any issues will also be part of your role. Key Responsibilities: - Act as the primary point of contact for customers, providing exceptional support for product inquiries, technical assistance, order tracking, and post-sale issues. - Respond promptly to customer queries via phone, email, or live chat, ensuring high levels of customer satisfaction. - Assist customers in troubleshooting and resolving technical issues with mechanical products. - Educate customers about the features, benefits, and proper use of our products to ensure they get the maximum value. - Monitor customer accounts to ensure products are meeting performance expectations and resolve any issues proactively. - Collaborate with the sales, engineering, and production teams to provide customers with accurate information and solutions. - Process customer orders, returns, and exchanges in a timely and efficient manner. - Manage customer complaints, working to resolve concerns while ensuring that company policies and standards are met. - Track customer feedback and issues, providing insights and recommendations for product improvement and service enhancements. - Maintain accurate and detailed records of customer interactions, transactions, and issues in the ERP system. - Provide post-sale support to ensure customer satisfaction and help drive long-term relationships and retention. - Prepare and deliver customer reports, detailing the status of their orders, products, or ongoing support cases. - Support the implementation of customer success strategies aimed at increasing product adoption, usage, and satisfaction. Qualifications: - Bachelors degree/Diploma in Mechanical - Communication skills - Experience with customer relationship management software and customer support tools The company offers benefits such as health insurance, paid time off, and provident fund. The job is full-time and permanent, with a day shift schedule. The work location is in person.,