As a senior customer service executive at Culture Circle, you will be responsible for providing exceptional customer service to our clients. Your role will require a high level of English proficiency, both spoken and written, as well as effective communication skills to interact with customers and resolve their queries efficiently. You must be detail-oriented and have strong problem-solving abilities to address customer issues promptly. Conflict management skills are also essential to handle any disputes with tact and professionalism. Additionally, your emotional intelligence will be crucial in understanding and responding to customer needs effectively. Key Responsibilities Manage a team of customer service representatives and provide guidance and support as needed. Handle escalated customer inquiries and complaints, ensuring timely and satisfactory resolutions. Analyze customer feedback and suggest improvements to enhance the overall customer experience. Collaborate with other departments to streamline processes and improve service delivery. Train new employees on customer service best practices and company policies. Monitor customer service metrics and performance indicators to identify areas for improvement. Stay current on industry trends and best practices to continually enhance the level of service provided to customers. About Company: We are India's #1 sneaker & streetwear app with the largest collection of authentic streetwear brands and sneakers at www.culture-circle.com, allowing users to compare prices from all sellers across the globe. We are funded by IIM Ahmedabad, already have 20K+ followers on Instagram in 3 months (purely without ads), and have launched our app LIVE on the Play Store and the App Store. It is a subsidiary of the Meta Circles Co started by IIM A alumni to revolutionize fashion and luxury through technology, which has created multi-million dollar D2C brands in India.
About the job: As a senior customer service executive at Culture Circle, you will be responsible for providing exceptional customer service to our clients. Your role will require a high level of English proficiency, both spoken and written, as well as effective communication skills to interact with customers and resolve their queries efficiently. You must be detail-oriented and have strong problem-solving abilities to address customer issues promptly. Conflict management skills are also essential to handle any disputes with tact and professionalism. Additionally, your emotional intelligence will be crucial in understanding and responding to customer needs effectively. Key Responsibilities: 1. Manage a team of customer service representatives and provide guidance and support as needed. 2. Handle escalated customer inquiries and complaints, ensuring timely and satisfactory resolutions. 3. Analyze customer feedback and suggest improvements to enhance the overall customer experience. 4. Collaborate with other departments to streamline processes and improve service delivery. 5. Train new employees on customer service best practices and company policies. 6. Monitor customer service metrics and performance indicators to identify areas for improvement. 7. Stay current on industry trends and best practices to continually enhance the level of service provided to customers. Who can apply: Only those candidates can apply who: have minimum 1 years of experience are from Gurgaon only Salary: ₹ 4,80,000 - 5,40,000 /year Experience: 1 year(s) Deadline: 2025-08-28 23:59:59 Other perks: Informal dress code Skills required: MS-Office, Attention to Detail, Problem Solving, English Proficiency (Spoken), English Proficiency (Written), Hindi Proficiency (Spoken), Effective Communication and Conflict Management Other Requirements: 1. 0-2 years of experience in customer service roles. 2. Previous experience working in customer service teams for Amex, HDFC Bank, or Zomato is highly preferred. 3. Strong communication skills (both verbal and written). 4. Excellent problem-solving abilities and conflict resolution skills. 5. Ability to manage multiple customer issues simultaneously while maintaining quality. 6. Self-motivated with the ability to work independently and as part of a team. About Company: We are India's #1 sneaker & streetwear app with the largest collection of authentic streetwear brands and sneakers at www.culture-circle.com, allowing users to compare prices from all sellers across the globe. We are funded by IIM Ahmedabad, already have 20K+ followers on Instagram in 3 months (purely without ads), and have launched our app LIVE on the Play Store and the App Store. It is a subsidiary of the Meta Circles Co started by IIM A alumni to revolutionize fashion and luxury through technology, which has created multi-million dollar D2C brands in India.
We're looking for a results-driven Performance Marketing Intern who lives and breathes digital advertising. This role is NOT about social media content creation - it's about driving measurable sales and ROI through strategic paid campaigns across multiple platforms. Selected Intern's Day-to-day Responsibilities Include Campaign Management & Optimization Plan, execute, and optimize Google Ads campaigns (Search, Shopping, Display, YouTube) Manage Meta advertising campaigns (Facebook & Instagram) with focus on conversion optimization Run performance campaigns on emerging platforms (Snapchat, Pinterest, Twitter, LinkedIn) A/B test ad creatives, audiences, and landing pages to maximize ROAS Data-Driven Performance Analysis Monitor campaign metrics Create detailed performance reports with actionable insights Identify high-performing audience segments and scale successful campaigns Track attribution across multiple touchpoints in the customer journey Creative Collaboration & Strategy Work with our creative team to develop high-converting ad creatives Understand luxury fashion trends to create resonant advertising messages Develop platform-specific creative strategies that align with Gen Z behavior Test different creative formats: video ads, carousel ads, dynamic product ads About Company: We are India's #1 sneaker & streetwear app with the largest collection of authentic streetwear brands and sneakers at www.culture-circle.com, allowing users to compare prices from all sellers across the globe. We are funded by IIM Ahmedabad, already have 20K+ followers on Instagram in 3 months (purely without ads), and have launched our app LIVE on the Play Store and the App Store. It is a subsidiary of the Meta Circles Co started by IIM A alumni to revolutionize fashion and luxury through technology, which has created multi-million dollar D2C brands in India.
As a full-stack developer at Culture Circle, you will have the opportunity to showcase your expertise in Flutter, Django, JavaScript, Python, and HTML to create innovative and user-friendly digital solutions. Your role will be crucial in driving the company's technological advancements and enhancing our customer's experience. Key Responsibilities Design and develop full-stack applications using Flutter for mobile development and Django for web development Collaborate with cross-functional teams to define, design, and ship new features Implement best practices in coding, testing, and debugging to ensure high-quality deliverables Optimize applications for maximum speed and scalability Stay updated on emerging technologies and trends in the industry to suggest improvements Troubleshoot and resolve technical issues promptly to ensure smooth operation of applications Participate in code reviews and provide constructive feedback to improve team efficiency and code quality If you are passionate about creating cutting-edge solutions and thrive in a fast-paced environment, join us at Culture Circle to make a meaningful impact in the digital world. About Company: We are India's #1 sneaker & streetwear app with the largest collection of authentic streetwear brands and sneakers at www.culture-circle.com, allowing users to compare prices from all sellers across the globe. We are funded by IIM Ahmedabad, already have 20K+ followers on Instagram in 3 months (purely without ads), and have launched our app LIVE on the Play Store and the App Store. It is a subsidiary of the Meta Circles Co started by IIM A alumni to revolutionize fashion and luxury through technology, which has created multi-million dollar D2C brands in India.