Senior Customer Service Executive in Gurgaon

As a senior customer service executive at Culture Circle, you will be responsible for providing exceptional customer service to our clients. Your role will require a high level of English proficiency, both spoken and written, as well as effective communication skills to interact with customers and resolve their queries efficiently. You must be detail-oriented and have strong problem-solving abilities to address customer issues promptly. Conflict management skills are also essential to handle any disputes with tact and professionalism. Additionally, your emotional intelligence will be crucial in understanding and responding to customer needs effectively.

Key Responsibilities

• Manage a team of customer service representatives and provide guidance and support as needed.
• Handle escalated customer inquiries and complaints, ensuring timely and satisfactory resolutions.
• Analyze customer feedback and suggest improvements to enhance the overall customer experience.
• Collaborate with other departments to streamline processes and improve service delivery.
• Train new employees on customer service best practices and company policies.
• Monitor customer service metrics and performance indicators to identify areas for improvement.
• Stay current on industry trends and best practices to continually enhance the level of service provided to customers.
  

About Company: We are India's #1 sneaker & streetwear app with the largest collection of authentic streetwear brands and sneakers at www.culture-circle.com, allowing users to compare prices from all sellers across the globe. We are funded by IIM Ahmedabad, already have 20K+ followers on Instagram in 3 months (purely without ads), and have launched our app LIVE on the Play Store and the App Store. It is a subsidiary of the Meta Circles Co started by IIM A alumni to revolutionize fashion and luxury through technology, which has created multi-million dollar D2C brands in India.