Posted:9 hours ago|
Platform:
On-site
Full Time
Join our team at Culture Circle as a Customer Support Executive and play a key role in delivering an exceptional customer experience. You will be responsible for managing customer queries efficiently through our ticket dashboard and IVR calling system, ensuring prompt resolutions and customer satisfaction.
• Handle customer queries via the ticket dashboard and IVR calling system.
• Ensure timely resolution of issues and maintain a high standard of customer satisfaction.
• Provide accurate information and assistance to customers regarding our services.
• Collaborate with internal teams to escalate and resolve complex queries.
• Maintain records of customer interactions and follow up on outstanding issues.
• Strong communication skills, both verbal and written.
• Prior experience in customer support domain.
• Ability to handle customer interactions with patience and professionalism.
• Proficiency in using customer support tools and ticketing systems.
• A problem-solving mindset with attention to detail.
If you’re passionate about delivering top-notch customer service and want to be part of our growing team, send your resume to operations@culture-circle.com.
Culture Circle
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