Customer Support Executive

Location: Onsite | Full-Time
Commitment: Minimum 1 year

This is a long-term role, and we are specifically seeking candidates who can commit to at least 1 year.

We’re looking for a warm, confident communicator who knows how to make customers feel heard and valued. If you’ve worked in hospitality or have experience handling clients directly, you’ll fit right in.

Key Responsibilities:

• Build and maintain strong relationships with customers, partners, and internal teams
• Respond promptly to inbound leads via email, phone, or chat
• Assist customers with product inquiries including features, pricing, and availability.
• Provide quotations and assist with purchase decisions
• Resolve pre-purchase concerns such as product compatibility or customization options
• Address post-purchase issues like installation support, defects, returns, or replacements
• Manage warranty claims, repair, and replacement requests professionally
• Gather and relay customer feedback to improve overall experience
• Maintain an active CRM and sales funnel to track interactions and pipeline progress
• Sell products in-studio by engaging walk-in customers and offering tailored solutions

WHAT ARE WE LOOKING FOR:

• Prior experience of 1+ year in customer service, retail, or hospitality preferred
• Excellent in spoken and written English
• Strong communication and customer-handling skills
• Fast and accurate typing skills
• Comfortable speaking with customers over calls and in-person
• Flexible with work hours, including weekends if needed
• Sales or upselling experience is a plus

Experience Level: Experienced candidates of 1 – 2 years

Compensation And Benefits:

• Salary: 15,000-23,000 per month (based on experience)
• Health insurance and paid sick time

Language:

• English (Required)
• Hindi (Required)
• Kannada
• Tamil

Why Join Us?

• Be part of a fast-growing company with opportunities for creative growth.
• Work in a dynamic, design-forward environment.
• Help shape the visual identity of a luxury home hardware brand.
• Contribute to projects that are seen and appreciated by thousands of design-conscious customers.

Job Types: Full-time, Permanent, Fresher

Pay: ₹15,000.00 - ₹23,000.00 per month

Benefits:

• Flexible schedule
• Health insurance
• Paid time off

Application Question(s):

• Will you be able to commit to this role for a minimum of 1 year?

Work Location: In person