Posted:2 weeks ago|
Platform:
On-site
Full Time
If you’re passionate about engaging with customers, love solving problems, and thrive in a fast-paced, customer-focused environment — we’d love to meet you!
✨ Be the first point of contact for website visitors — initiate live chats, answer questions, and convert leads into customers.
✨ Follow up with every new signup — schedule onboarding calls, assist with company setup, and guide them through the platform.
✨ Build strong, lasting relationships with customers by staying in touch and ensuring they get maximum value from OfficeGx.
✨ Respond to customer queries via chat, phone, email, and Zoom calls with professionalism and empathy.
✨ Coordinate with our technical team to resolve customer issues quickly, keeping communication open and clear.
✔️ Excellent communication skills (spoken and written English).
✔️ Confidence and courtesy on phone and video calls.
✔️ Ability to multitask and proactively follow up with customers.
✔️ Flexibility to work in shifts and adapt to customers in different time zones.
✔️ Prior experience with SaaS, ERP, CRM, or cloud-based solutions is a plus.
🌐 Be part of an exciting SaaS product launch in global markets.
🚀 Work directly with the Product team and contribute to customer growth and success.
🤝 A collaborative, learning-driven work culture.
💼 Exposure to customers in diverse industries and geographies.
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