Customer Relationship Manager Location: Ahmedabad Experience: 1+ Year Role Summary We’re looking for an empathetic and proactive Customer Relationship Manager to join our e-commerce team. You’ll be the go-to person for customer queries, ensuring a smooth, positive experience and driving loyalty through excellent communication and service. Key Responsibilities Handle customer interactions across email, chat, phone & social media Resolve issues promptly with empathy and professionalism Coordinate with internal teams to ensure smooth order processing Manage returns, complaints, and feedback effectively Maintain CRM records and monitor customer satisfaction metrics Qualifications 1+ year in customer support or CRM, preferably in e-commerce Strong communication & interpersonal skills Familiar with CRM tools, Excel/Google Sheets Calm, solution-oriented, and customer-focused Graduate preferred Join us to build delightful customer experiences with a brand that values empathy and connection.

As a Customer Relationship Manager, you will play a crucial role in our e-commerce team based in Ahmedabad. With over 1 year of experience in customer support or CRM, preferably in an e-commerce environment, you will be responsible for handling customer interactions through various channels such as email, chat, phone, and social media. Your primary goal will be to address customer queries promptly and professionally, ensuring a smooth and positive experience to drive customer loyalty. Your key responsibilities will include resolving issues with empathy and professionalism, coordinating with internal teams to facilitate smooth order processing, managing returns, complaints, and feedback efficiently, as well as maintaining CRM records and monitoring customer satisfaction metrics. Strong communication and interpersonal skills are essential for this role, along with familiarity with CRM tools, Excel/Google Sheets, and a calm, solution-oriented, and customer-focused approach. A graduate degree is preferred for this position. Join our team and contribute to building delightful customer experiences with a brand that values empathy and connection.,

Role Summary We’re looking for an empathetic and proactive Customer Relationship Manager to join our e-commerce team. You’ll be the go-to person for customer queries, ensuring a smooth, positive experience and driving loyalty through excellent communication and service. Key Responsibilities Handle customer interactions across email, chat, phone & social media Resolve issues promptly with empathy and professionalism Coordinate with internal teams to ensure smooth order processing Manage returns, complaints, and feedback effectively Maintain CRM records and monitor customer satisfaction metrics Qualifications 1+ year in customer support or CRM, preferably in e-commerce Strong communication & interpersonal skills Familiar with CRM tools, Excel/Google Sheets Calm, solution-oriented, and customer-focused Graduate preferred Join us to build delightful customer experiences with a brand that values empathy and connection. Job Types: Full-time, Fresher Pay: ₹9,473.39 - ₹12,000.00 per month Benefits: Flexible schedule Leave encashment Schedule: Fixed shift Supplemental Pay: Yearly bonus Ability to commute/relocate: Dudheshwar Tavdipura, Ahmedabad, Gujarat: Reliably commute or planning to relocate before starting work (Required) Work Location: In person