Customer Support Executive

Position: Executive- Customer Support

Company Name: - Fship- A Product of Fixfeels Technologies Private Limited

Location- Noida Sec-63(Near Electronic City metro station)

Salary- Hike on last drawn

Role Description

We are looking to hire a customer support specialist for our organization who can demonstrate the value of the organization to our customers everyday by providing amazing customer support.

Roles and Responsibilities:

• 2+ years of experience in Building & strengthening customer relationships
• Listen, empathize, and help customers achieve their goals
• Manage incoming calls, chats, and emails and handle appropriate follow-up for calls, chats and emails
• Address, resolve, and record any customer issues that arise pertaining to business growth, billing, and general account satisfaction
• Have a comprehensive knowledge of the company’s business model in order to answer all customer-related inquiries
• Demonstrating the value of the organization to our customers every day by providing amazing customer support

Qualification:

• Bachelor’s degree preferred
• Should be exceptional in communication skills, especially written
• A multi-tasker positive, polite, confident, sincere,
• The ability to solve problems & to think quickly on your feet
• The ability to stay calm, cool, and collected during stressful customer interactions
• Flexibility – we’re growing and evolving, and you’ll need to come along for the ride
• Should be open to communicate & coordinate with different department

Please share your resume to hr@fship.in