Customer Support Executive

• Responding promptly to customer inquiries through various channels such as phone, email, and social media
• Understanding customer needs and providing appropriate solutions and attention
• Communicating with customers about their experiences with a product or service
• Providing information about products and services, taking orders, and addressing customer complaints
• Keeping records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken
• Escalating unresolved issues to the designated internal teams for further investigation
• Working closely with the product or service teams to learn about product details, services, and warranties on offer
• Providing feedback on the efficiency of the customer service process and contributing to the development of customer service policies and procedures
• Maintaining a thorough knowledge of the organization’s products or services and ensuring this knowledge is kept up to date.
• Shift Timing:- 4.00 am to 1.00 pm

Job Types: Full-time, Permanent

Pay: ₹25,000.00 - ₹30,000.00 per month

Benefits:

• Paid sick time
• Paid time off
• Provident Fund

Schedule:

• Morning shift

Ability to commute/relocate:

• Madgaon, Goa: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Are you ready to work 4.00 am to 1.00 pm shift

Experience:

• International voice process: 1 year (Required)
• Customer support: 2 years (Preferred)

Work Location: In person