Customer Support Executive

Parex Technologies

2 - 5 years

2 - 5 Lacs

ahmedabad

Posted:-1 days ago| Platform:

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Skills Required

customer service customer complaints crm software customer support crm cold calling customer relationship customer care pivot table business development vlookup sales inside sales client relationship management lead generation customer handling

Work Mode

Work from Office

Job Type

Full Time

Job Description

We are looking for a highly skilled and experienced Customer Support Executive to join our team at Sone India Group Of Industries. The ideal candidate will have 2-5 years of experience in the field.

Roles and Responsibility

Provide excellent customer service and support through various channels.
Respond to customer inquiries and resolve issues professionally and promptly.
Collaborate with internal teams to resolve complex customer complaints.
Develop and maintain strong relationships with customers to ensure long-term satisfaction.
Identify and escalate trends or systemic issues impacting customer satisfaction.
Continuously improve knowledge and skills to stay current with industry developments.

Job Requirements

Strong communication and interpersonal skills are essential.
Ability to work effectively in a fast-paced environment and prioritize tasks.
Excellent problem-solving and analytical skills are required.
Proficiency in using CRM software and other support tools is necessary.
Strong attention to detail and organizational skills are vital.
Ability to work collaboratively as part of a team.

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