Customer Support Executive

1 - 6 years

4 - 6 Lacs

Posted:-1 days ago| Platform: Naukri logo

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Job Type

Full Time

Job Description

Role & responsibilities

Key Responsibilities

  • Handle

    inbound and outbound calls

    , live chats, and emails from international customers.
  • Provide accurate information, resolve queries, and offer solutions within defined timelines.
  • Manage customer complaints effectively and escalate when necessary.
  • Maintain updated records of customer interactions in CRM tools.
  • Collaborate with internal teams to resolve complex cases.
  • Follow process guidelines and quality standards to meet service-level agreements (SLAs).
  • Uphold professionalism and cultural sensitivity when dealing with global clients.

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Lancesoft

IT Services and IT Consulting

Herndon Virginia

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