Customer Support Executive

0 years

1 - 3 Lacs

Posted:5 hours ago| Platform: GlassDoor logo

Apply

Work Mode

On-site

Job Type

Part Time

Job Description

We are looking for a Customer Support Executive who will be the first point of contact for our customers. The role involves handling customer inquiries, coordinating service requests, resolving issues efficiently, and ensuring a seamless customer experience aligned with our brand values.

Responsibilities:
1. Customer Interaction
  • Manage incoming customer inquiries through phone and email.
  • Provide accurate and timely information regarding products, services, orders, and status updates.
  • Assist customers with complaints, spare parts requests, and shipment-related queries.
2. Issue Resolution • Identify and resolve customer issues promptly and effectively.
  • Escalate complex cases to the concerned department or manager for quick action.
  • Conduct follow-ups with customers to ensure closure and satisfaction.
3. Documentation & Reporting
  • Maintain accurate records of all customer interactions and transactions in the CRM system.
  • Track, document, and analyze customer feedback to highlight trends and improvement areas.
4. Team Collaboration
  • Coordinate with sales, technical support, and logistics teams to deliver seamless service.
  • Contribute to team meetings and support process improvement initiatives.
  • Assist team members during high call volumes and special projects.
5. Compliance & Quality
  • Adhere to company policies, procedures, and service quality standards.
  • Strive for continuous improvement in customer experience, efficiency, and professionalism.

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview
cta

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

coding practice

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now

RecommendedJobs for You

navi mumbai, mumbai (all areas)