You will be a valuable member of our customer service team as a Customer Support Executive with proficiency in Hindi language. Your primary responsibility will be to interact with customers in Hindi and English, addressing their queries, understanding their concerns, and providing them with relevant information about our services. Your duties will include delivering exceptional customer service and assistance to our clients through phone calls and email communication. By identifying and evaluating customers" needs, you will work towards ensuring their satisfaction. Resolving issues related to our products or services will be a crucial aspect of your role, involving understanding customer complaints, identifying root causes, suggesting solutions, and following up to guarantee resolution. Keeping detailed records of customer interactions, transactions, feedback, and complaints will be essential to monitor and enhance customer satisfaction. Collaboration with internal departments will be necessary to facilitate prompt solutions to customer issues. Your role will also involve acting as a liaison between customers and engineers, as well as managing internal CRM systems and diligently following up on registered tickets until they are resolved, incorporating feedback for continuous improvement.,

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Customer Support Executive