Job Summary Are you passionate about automotive technology and skilled in B2B sales? We are seeking a results-driven and technically proficient Sales Officer / Sales Manager to join our team. In this role, you'll play a vital part in expanding our market presence by promoting premium garage equipment to dealerships, workshops, and independent garages. Key Responsibilities Identify and develop new business opportunities across the region. Promote and sell garage equipment such as: Wheel Aligners Wheel Balancers Tire Changers Lifting Equipment (Hydraulic lifts, jacks, etc.) Welding Equipment Conduct product presentations and demonstrations to customers. Understand client requirements and recommend appropriate solutions. Achieve monthly and quarterly sales targets. Develop and maintain relationships with automobile dealerships, workshops, fleet operators, and independent garages. Provide pre-sales and post-sales support in coordination with the technical team. Stay updated on industry trends, competitor products, and customer feedback. Prepare regular sales reports and forecasts. Candidate Requirements Education: Diploma/Degree in Mechanical/Automobile Engineering preferred. Experience: 5+ years of experience in B2B sales, preferably in automotive garage equipment or similar technical products. Industry Knowledge: Strong understanding of garage tools, workshop processes, and aftermarket service equipment. Skills: Strong understanding of automotive workshop processes and equipment Excellent communication, negotiation, and interpersonal skills Technical aptitude to grasp and explain complex machinery Self-motivated, target-oriented, and organized. Language: Proficiency in English and regional language(s) as per location. This job is provided by Shine.com
Job Summary Are you passionate about automotive technology and skilled in B2B sales? We are seeking a results-driven and technically proficient Sales Officer / Sales Manager to join our team. In this role, you'll play a vital part in expanding our market presence by promoting premium garage equipment to dealerships, workshops, and independent garages. Key Responsibilities Identify and develop new business opportunities across the region. Promote and sell garage equipment such as: Wheel Aligners Wheel Balancers Tire Changers Lifting Equipment (Hydraulic lifts, jacks, etc.) Welding Equipment Conduct product presentations and demonstrations to customers. Understand client requirements and recommend appropriate solutions. Achieve monthly and quarterly sales targets. Develop and maintain relationships with automobile dealerships, workshops, fleet operators, and independent garages. Provide pre-sales and post-sales support in coordination with the technical team. Stay updated on industry trends, competitor products, and customer feedback. Prepare regular sales reports and forecasts. Candidate Requirements Education: Diploma/Degree in Mechanical/Automobile Engineering preferred. Experience: 5+ years of experience in B2B sales, preferably in automotive garage equipment or similar technical products. Industry Knowledge: Strong understanding of garage tools, workshop processes, and aftermarket service equipment. Skills: Strong understanding of automotive workshop processes and equipment Excellent communication, negotiation, and interpersonal skills Technical aptitude to grasp and explain complex machinery Self-motivated, target-oriented, and organized. Language: Proficiency in English and regional language(s) as per location. This job is provided by Shine.com
Job Summary Are you passionate about automotive technology and skilled in B2B sales? We are seeking a results-driven and technically proficient Sales Officer / Sales Manager to join our team. In this role, you'll play a vital part in expanding our market presence by promoting premium garage equipment to dealerships, workshops, and independent garages. Key Responsibilities Identify and develop new business opportunities across the region. Promote and sell garage equipment such as: Wheel Aligners Wheel Balancers Tire Changers Lifting Equipment (Hydraulic lifts, jacks, etc.) Welding Equipment Conduct product presentations and demonstrations to customers. Understand client requirements and recommend appropriate solutions. Achieve monthly and quarterly sales targets. Develop and maintain relationships with automobile dealerships, workshops, fleet operators, and independent garages. Provide pre-sales and post-sales support in coordination with the technical team. Stay updated on industry trends, competitor products, and customer feedback. Prepare regular sales reports and forecasts. Candidate Requirements Education: Diploma/Degree in Mechanical/Automobile Engineering preferred. Experience: 5+ years of experience in B2B sales, preferably in automotive garage equipment or similar technical products. Industry Knowledge: Strong understanding of garage tools, workshop processes, and aftermarket service equipment. Skills: Strong understanding of automotive workshop processes and equipment Excellent communication, negotiation, and interpersonal skills Technical aptitude to grasp and explain complex machinery Self-motivated, target-oriented, and organized. Language: Proficiency in English and regional language(s) as per location. This job is provided by Shine.com
Job Summary Are you passionate about automotive technology and skilled in B2B sales? We are seeking a results-driven and technically proficient Sales Officer / Sales Manager to join our team. In this role, you'll play a vital part in expanding our market presence by promoting premium garage equipment to dealerships, workshops, and independent garages. Key Responsibilities Identify and develop new business opportunities across the region. Promote and sell garage equipment such as: Wheel Aligners Wheel Balancers Tire Changers Lifting Equipment (Hydraulic lifts, jacks, etc.) Welding Equipment Conduct product presentations and demonstrations to customers. Understand client requirements and recommend appropriate solutions. Achieve monthly and quarterly sales targets. Develop and maintain relationships with automobile dealerships, workshops, fleet operators, and independent garages. Provide pre-sales and post-sales support in coordination with the technical team. Stay updated on industry trends, competitor products, and customer feedback. Prepare regular sales reports and forecasts. Candidate Requirements Education: Diploma/Degree in Mechanical/Automobile Engineering preferred. Experience: 5+ years of experience in B2B sales, preferably in automotive garage equipment or similar technical products. Industry Knowledge: Strong understanding of garage tools, workshop processes, and aftermarket service equipment. Skills: Strong understanding of automotive workshop processes and equipment Excellent communication, negotiation, and interpersonal skills Technical aptitude to grasp and explain complex machinery Self-motivated, target-oriented, and organized. Language: Proficiency in English and regional language(s) as per location. This job is provided by Shine.com
Job Summary We are looking for a dynamic and technically knowledgeable Sales Executive / Sales Manager to join our team. The ideal candidate should possess strong industry insight into garage equipment and automotive aftermarket services. This role requires a proactive individual who can generate new business, manage client relationships, and promote our premium product line to service centers, dealerships, and independent garages. Key Responsibilities Identify and develop new business opportunities across the region. Promote and sell garage equipment such as: Wheel Aligners Wheel Balancers Tire Changers Lifting Equipment (Hydraulic lifts, jacks, etc.) Welding Equipment Conduct product presentations and demonstrations to customers. Understand client requirements and recommend appropriate solutions. Achieve monthly and quarterly sales targets. Develop and maintain relationships with automobile dealerships, workshops, fleet operators, and independent garages. Provide pre-sales and post-sales support in coordination with the technical team. Stay updated on industry trends, competitor products, and customer feedback. Prepare regular sales reports and forecasts. Candidate Requirements Education: Diploma/Degree in Mechanical/Automobile Engineering preferred. Experience: 5+ years of experience in B2B sales, preferably in automotive garage equipment or similar technical products. Industry Knowledge: Strong understanding of garage tools, workshop processes, and aftermarket service equipment. Skills: Excellent communication and negotiation skills Technical aptitude for understanding complex equipment Self-motivated with strong organizational abilities Language: Proficiency in English and regional language(s) as per location. This job is provided by Shine.com
Job Summary We are looking for a dynamic and technically knowledgeable Sales Executive / Sales Manager to join our team. The ideal candidate should possess strong industry insight into garage equipment and automotive aftermarket services. This role requires a proactive individual who can generate new business, manage client relationships, and promote our premium product line to service centers, dealerships, and independent garages. Key Responsibilities Identify and develop new business opportunities across the region. Promote and sell garage equipment such as: Wheel Aligners Wheel Balancers Tire Changers Lifting Equipment (Hydraulic lifts, jacks, etc.) Welding Equipment Conduct product presentations and demonstrations to customers. Understand client requirements and recommend appropriate solutions. Achieve monthly and quarterly sales targets. Develop and maintain relationships with automobile dealerships, workshops, fleet operators, and independent garages. Provide pre-sales and post-sales support in coordination with the technical team. Stay updated on industry trends, competitor products, and customer feedback. Prepare regular sales reports and forecasts. Candidate Requirements Education: Diploma/Degree in Mechanical/Automobile Engineering preferred. Experience: 5+ years of experience in B2B sales, preferably in automotive garage equipment or similar technical products. Industry Knowledge: Strong understanding of garage tools, workshop processes, and aftermarket service equipment. Skills: Excellent communication and negotiation skills Technical aptitude for understanding complex equipment Self-motivated with strong organizational abilities Language: Proficiency in English and regional language(s) as per location. This job is provided by Shine.com
Job Summary We are looking for a dynamic and technically knowledgeable Sales Executive / Sales Manager to join our team. The ideal candidate should possess strong industry insight into garage equipment and automotive aftermarket services. This role requires a proactive individual who can generate new business, manage client relationships, and promote our premium product line to service centers, dealerships, and independent garages. Key Responsibilities Identify and develop new business opportunities across the region. Promote and sell garage equipment such as: Wheel Aligners Wheel Balancers Tire Changers Lifting Equipment (Hydraulic lifts, jacks, etc.) Welding Equipment Conduct product presentations and demonstrations to customers. Understand client requirements and recommend appropriate solutions. Achieve monthly and quarterly sales targets. Develop and maintain relationships with automobile dealerships, workshops, fleet operators, and independent garages. Provide pre-sales and post-sales support in coordination with the technical team. Stay updated on industry trends, competitor products, and customer feedback. Prepare regular sales reports and forecasts. Candidate Requirements Education: Diploma/Degree in Mechanical/Automobile Engineering preferred. Experience: 5+ years of experience in B2B sales, preferably in automotive garage equipment or similar technical products. Industry Knowledge: Strong understanding of garage tools, workshop processes, and aftermarket service equipment. Skills: Excellent communication and negotiation skills Technical aptitude for understanding complex equipment Self-motivated with strong organizational abilities Language: Proficiency in English and regional language(s) as per location. This job is provided by Shine.com
Job Summary We are looking for a dynamic and technically knowledgeable Sales Executive / Sales Manager to join our team. The ideal candidate should possess strong industry insight into garage equipment and automotive aftermarket services. This role requires a proactive individual who can generate new business, manage client relationships, and promote our premium product line to service centers, dealerships, and independent garages. Key Responsibilities Identify and develop new business opportunities across the region. Promote and sell garage equipment such as: Wheel Aligners Wheel Balancers Tire Changers Lifting Equipment (Hydraulic lifts, jacks, etc.) Welding Equipment Conduct product presentations and demonstrations to customers. Understand client requirements and recommend appropriate solutions. Achieve monthly and quarterly sales targets. Develop and maintain relationships with automobile dealerships, workshops, fleet operators, and independent garages. Provide pre-sales and post-sales support in coordination with the technical team. Stay updated on industry trends, competitor products, and customer feedback. Prepare regular sales reports and forecasts. Candidate Requirements Education: Diploma/Degree in Mechanical/Automobile Engineering preferred. Experience: 5+ years of experience in B2B sales, preferably in automotive garage equipment or similar technical products. Industry Knowledge: Strong understanding of garage tools, workshop processes, and aftermarket service equipment. Skills: Excellent communication and negotiation skills Technical aptitude for understanding complex equipment Self-motivated with strong organizational abilities Language: Proficiency in English and regional language(s) as per location. This job is provided by Shine.com
Job Summary We are looking for a dynamic and technically knowledgeable Sales Executive / Sales Manager to join our team. The ideal candidate should possess strong industry insight into garage equipment and automotive aftermarket services. This role requires a proactive individual who can generate new business, manage client relationships, and promote our premium product line to service centers, dealerships, and independent garages. Key Responsibilities Identify and develop new business opportunities across the region. Promote and sell garage equipment such as: Wheel Aligners Wheel Balancers Tire Changers Lifting Equipment (Hydraulic lifts, jacks, etc.) Welding Equipment Conduct product presentations and demonstrations to customers. Understand client requirements and recommend appropriate solutions. Achieve monthly and quarterly sales targets. Develop and maintain relationships with automobile dealerships, workshops, fleet operators, and independent garages. Provide pre-sales and post-sales support in coordination with the technical team. Stay updated on industry trends, competitor products, and customer feedback. Prepare regular sales reports and forecasts. Candidate Requirements Education: Diploma/Degree in Mechanical/Automobile Engineering preferred. Experience: 5+ years of experience in B2B sales, preferably in automotive garage equipment or similar technical products. Industry Knowledge: Strong understanding of garage tools, workshop processes, and aftermarket service equipment. Skills: Excellent communication and negotiation skills Technical aptitude for understanding complex equipment Self-motivated with strong organizational abilities Language: Proficiency in English and regional language(s) as per location. This job is provided by Shine.com
Job Summary We are looking for a dynamic and technically knowledgeable Sales Executive / Sales Manager to join our team. The ideal candidate should possess strong industry insight into garage equipment and automotive aftermarket services. This role requires a proactive individual who can generate new business, manage client relationships, and promote our premium product line to service centers, dealerships, and independent garages. Key Responsibilities Identify and develop new business opportunities across the region. Promote and sell garage equipment such as: Wheel Aligners Wheel Balancers Tire Changers Lifting Equipment (Hydraulic lifts, jacks, etc.) Welding Equipment Conduct product presentations and demonstrations to customers. Understand client requirements and recommend appropriate solutions. Achieve monthly and quarterly sales targets. Develop and maintain relationships with automobile dealerships, workshops, fleet operators, and independent garages. Provide pre-sales and post-sales support in coordination with the technical team. Stay updated on industry trends, competitor products, and customer feedback. Prepare regular sales reports and forecasts. Candidate Requirements Education: Diploma/Degree in Mechanical/Automobile Engineering preferred. Experience: 5+ years of experience in B2B sales, preferably in automotive garage equipment or similar technical products. Industry Knowledge: Strong understanding of garage tools, workshop processes, and aftermarket service equipment. Skills: Excellent communication and negotiation skills Technical aptitude for understanding complex equipment Self-motivated with strong organizational abilities Language: Proficiency in English and regional language(s) as per location. This job is provided by Shine.com
Job Summary We are looking for a dynamic and technically knowledgeable Sales Executive / Sales Manager to join our team. The ideal candidate should possess strong industry insight into garage equipment and automotive aftermarket services. This role requires a proactive individual who can generate new business, manage client relationships, and promote our premium product line to service centers, dealerships, and independent garages. Key Responsibilities Identify and develop new business opportunities across the region. Promote and sell garage equipment such as: Wheel Aligners Wheel Balancers Tire Changers Lifting Equipment (Hydraulic lifts, jacks, etc.) Welding Equipment Conduct product presentations and demonstrations to customers. Understand client requirements and recommend appropriate solutions. Achieve monthly and quarterly sales targets. Develop and maintain relationships with automobile dealerships, workshops, fleet operators, and independent garages. Provide pre-sales and post-sales support in coordination with the technical team. Stay updated on industry trends, competitor products, and customer feedback. Prepare regular sales reports and forecasts. Candidate Requirements Education: Diploma/Degree in Mechanical/Automobile Engineering preferred. Experience: 5+ years of experience in B2B sales, preferably in automotive garage equipment or similar technical products. Industry Knowledge: Strong understanding of garage tools, workshop processes, and aftermarket service equipment. Skills: Excellent communication and negotiation skills Technical aptitude for understanding complex equipment Self-motivated with strong organizational abilities Language: Proficiency in English and regional language(s) as per location. This job is provided by Shine.com
Job Summary We are looking for a dynamic and technically knowledgeable Sales Executive / Sales Manager to join our team. The ideal candidate should possess strong industry insight into garage equipment and automotive aftermarket services. This role requires a proactive individual who can generate new business, manage client relationships, and promote our premium product line to service centers, dealerships, and independent garages. Key Responsibilities Identify and develop new business opportunities across the region. Promote and sell garage equipment such as: Wheel Aligners Wheel Balancers Tire Changers Lifting Equipment (Hydraulic lifts, jacks, etc.) Welding Equipment Conduct product presentations and demonstrations to customers. Understand client requirements and recommend appropriate solutions. Achieve monthly and quarterly sales targets. Develop and maintain relationships with automobile dealerships, workshops, fleet operators, and independent garages. Provide pre-sales and post-sales support in coordination with the technical team. Stay updated on industry trends, competitor products, and customer feedback. Prepare regular sales reports and forecasts. Candidate Requirements Education: Diploma/Degree in Mechanical/Automobile Engineering preferred. Experience: 5+ years of experience in B2B sales, preferably in automotive garage equipment or similar technical products. Industry Knowledge: Strong understanding of garage tools, workshop processes, and aftermarket service equipment. Skills: Excellent communication and negotiation skills Technical aptitude for understanding complex equipment Self-motivated with strong organizational abilities Language: Proficiency in English and regional language(s) as per location. This job is provided by Shine.com
Job Summary We are looking for a dynamic and technically knowledgeable Sales Executive / Sales Manager to join our team. The ideal candidate should possess strong industry insight into garage equipment and automotive aftermarket services. This role requires a proactive individual who can generate new business, manage client relationships, and promote our premium product line to service centers, dealerships, and independent garages. Key Responsibilities Identify and develop new business opportunities across the region. Promote and sell garage equipment such as: Wheel Aligners Wheel Balancers Tire Changers Lifting Equipment (Hydraulic lifts, jacks, etc.) Welding Equipment Conduct product presentations and demonstrations to customers. Understand client requirements and recommend appropriate solutions. Achieve monthly and quarterly sales targets. Develop and maintain relationships with automobile dealerships, workshops, fleet operators, and independent garages. Provide pre-sales and post-sales support in coordination with the technical team. Stay updated on industry trends, competitor products, and customer feedback. Prepare regular sales reports and forecasts. Candidate Requirements Education: Diploma/Degree in Mechanical/Automobile Engineering preferred. Experience: 5+ years of experience in B2B sales, preferably in automotive garage equipment or similar technical products. Industry Knowledge: Strong understanding of garage tools, workshop processes, and aftermarket service equipment. Skills: Excellent communication and negotiation skills Technical aptitude for understanding complex equipment Self-motivated with strong organizational abilities Language: Proficiency in English and regional language(s) as per location. This job is provided by Shine.com
Company Description Since 1987, Madhus Garage Equipment has been at the forefront of bridging the technological gap between advanced countries and India. Madhus offers advanced and top-quality equipment for handling new-generation automobiles, approved by all leading automobile brands. Our equipment portfolio includes wheel aligners, wheel balancers, car lifts, welding equipment, A/C maintenance equipment, heavy duty wheel service equipment and lifts from global brands like Hunter, Ravaglioli, Texa, Telwin, GYS, Rotary-Hanmescon, Stertil Koni, CEMB, and many more. We provide excellent after-sales service through well-trained technicians and offer comprehensive training at our state-of-the-art centres in Bangalore, Delhi NCR, and Pune. Our dedicated Customer Service Cell ensures speedy resolutions, embodying our promise of "Global Technology, Local Support." Role Description This is a full-time on-site role for a Sales Representative located in Delhi. The Sales Representative will be responsible for sales activities, building and maintaining customer relationships, providing excellent customer service, and overseeing sales management tasks. Qualifications Strong Sales and Sales Management skills Excellent Communication and Customer Service skills Experience in conducting Training sessions Self-motivated with the ability to work independently Ability to adapt to the latest technological upgrades in automotive equipment Bachelor's degree in Business, Marketing, or related field Previous experience in the automotive equipment industry is a plus
You will be joining Madhus Garage Equipment, a leading company that has been bridging the technological gap between advanced countries and India since 1987. Madhus specializes in providing top-quality equipment for handling new-generation automobiles, approved by all leading automobile brands. The equipment portfolio includes wheel aligners, wheel balancers, car lifts, welding equipment, A/C maintenance equipment, heavy duty wheel service equipment, and lifts from renowned global brands. Madhus is committed to offering excellent after-sales service through well-trained technicians and comprehensive training at state-of-the-art centers in Bangalore, Delhi NCR, and Pune. The dedicated Customer Service Cell ensures prompt resolutions, reflecting the company's motto of "Global Technology, Local Support." As a Sales Representative based in Delhi, you will be responsible for sales activities, nurturing customer relationships, delivering exceptional customer service, and managing sales tasks. This is a full-time on-site role that requires strong sales and sales management skills, excellent communication and customer service abilities, experience in conducting training sessions, self-motivation to work independently, proficiency in adapting to the latest technological advancements in automotive equipment, and a Bachelor's degree in Business, Marketing, or a related field. Prior experience in the automotive equipment industry would be advantageous.,
Key Responsibilities Team Management: Lead, mentor, and manage a team of service technicians, ensuring their continuous development and performance. Customer Service: Ensure the highest level of customer satisfaction by promptly addressing customer inquiries, complaints, and service requests. Service Operations: Oversee all service operations, including scheduling, dispatching, and quality control to ensure timely and effective service delivery. Training and Development: Implement training programs for service technicians to enhance their skills and knowledge, ensuring they stay updated with the latest industry standards and technologies. Diagnostic Support: Develop and maintain standard operating procedures (SOPs) for pre-visit diagnosis and troubleshooting, ensuring efficient service visits. Mentorship Program: Establish and manage a mentorship program for junior engineers to foster their professional growth and development. Technical Hotline: Set up and manage a technical hotline to provide immediate support and guidance to clients and service technicians. Performance Monitoring: Monitor and analyze key performance indicators (KPIs) to ensure service excellence and identify areas for improvement. Collaboration: Work closely with other departments to ensure seamless operations and customer satisfaction. Inventory Management: Oversee the management of service parts and tools inventory, ensuring availability and proper utilization. Compliance: Ensure all service activities comply with industry regulations and company policies. This job is provided by Shine.com
Key Responsibilities Team Management: Lead, mentor, and manage a team of service technicians, ensuring their continuous development and performance. Customer Service: Ensure the highest level of customer satisfaction by promptly addressing customer inquiries, complaints, and service requests. Service Operations: Oversee all service operations, including scheduling, dispatching, and quality control to ensure timely and effective service delivery. Training and Development: Implement training programs for service technicians to enhance their skills and knowledge, ensuring they stay updated with the latest industry standards and technologies. Diagnostic Support: Develop and maintain standard operating procedures (SOPs) for pre-visit diagnosis and troubleshooting, ensuring efficient service visits. Mentorship Program: Establish and manage a mentorship program for junior engineers to foster their professional growth and development. Technical Hotline: Set up and manage a technical hotline to provide immediate support and guidance to clients and service technicians. Performance Monitoring: Monitor and analyze key performance indicators (KPIs) to ensure service excellence and identify areas for improvement. Collaboration: Work closely with other departments to ensure seamless operations and customer satisfaction. Inventory Management: Oversee the management of service parts and tools inventory, ensuring availability and proper utilization. Compliance: Ensure all service activities comply with industry regulations and company policies. This job is provided by Shine.com
Key Responsibilities Team Management: Lead, mentor, and manage a team of service technicians, ensuring their continuous development and performance. Customer Service: Ensure the highest level of customer satisfaction by promptly addressing customer inquiries, complaints, and service requests. Service Operations: Oversee all service operations, including scheduling, dispatching, and quality control to ensure timely and effective service delivery. Training and Development: Implement training programs for service technicians to enhance their skills and knowledge, ensuring they stay updated with the latest industry standards and technologies. Diagnostic Support: Develop and maintain standard operating procedures (SOPs) for pre-visit diagnosis and troubleshooting, ensuring efficient service visits. Mentorship Program: Establish and manage a mentorship program for junior engineers to foster their professional growth and development. Technical Hotline: Set up and manage a technical hotline to provide immediate support and guidance to clients and service technicians. Performance Monitoring: Monitor and analyze key performance indicators (KPIs) to ensure service excellence and identify areas for improvement. Collaboration: Work closely with other departments to ensure seamless operations and customer satisfaction. Inventory Management: Oversee the management of service parts and tools inventory, ensuring availability and proper utilization. Compliance: Ensure all service activities comply with industry regulations and company policies. This job is provided by Shine.com
Key Responsibilities Team Management: Lead, mentor, and manage a team of service technicians, ensuring their continuous development and performance. Customer Service: Ensure the highest level of customer satisfaction by promptly addressing customer inquiries, complaints, and service requests. Service Operations: Oversee all service operations, including scheduling, dispatching, and quality control to ensure timely and effective service delivery. Training and Development: Implement training programs for service technicians to enhance their skills and knowledge, ensuring they stay updated with the latest industry standards and technologies. Diagnostic Support: Develop and maintain standard operating procedures (SOPs) for pre-visit diagnosis and troubleshooting, ensuring efficient service visits. Mentorship Program: Establish and manage a mentorship program for junior engineers to foster their professional growth and development. Technical Hotline: Set up and manage a technical hotline to provide immediate support and guidance to clients and service technicians. Performance Monitoring: Monitor and analyze key performance indicators (KPIs) to ensure service excellence and identify areas for improvement. Collaboration: Work closely with other departments to ensure seamless operations and customer satisfaction. Inventory Management: Oversee the management of service parts and tools inventory, ensuring availability and proper utilization. Compliance: Ensure all service activities comply with industry regulations and company policies. This job is provided by Shine.com
Key Responsibilities Team Management: Lead, mentor, and manage a team of service technicians, ensuring their continuous development and performance. Customer Service: Ensure the highest level of customer satisfaction by promptly addressing customer inquiries, complaints, and service requests. Service Operations: Oversee all service operations, including scheduling, dispatching, and quality control to ensure timely and effective service delivery. Training and Development: Implement training programs for service technicians to enhance their skills and knowledge, ensuring they stay updated with the latest industry standards and technologies. Diagnostic Support: Develop and maintain standard operating procedures (SOPs) for pre-visit diagnosis and troubleshooting, ensuring efficient service visits. Mentorship Program: Establish and manage a mentorship program for junior engineers to foster their professional growth and development. Technical Hotline: Set up and manage a technical hotline to provide immediate support and guidance to clients and service technicians. Performance Monitoring: Monitor and analyze key performance indicators (KPIs) to ensure service excellence and identify areas for improvement. Collaboration: Work closely with other departments to ensure seamless operations and customer satisfaction. Inventory Management: Oversee the management of service parts and tools inventory, ensuring availability and proper utilization. Compliance: Ensure all service activities comply with industry regulations and company policies. This job is provided by Shine.com