Posted:3 weeks ago| Platform: Linkedin logo

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On-site

Job Type

Full Time

Job Description

Company Description

Innotech Global Private Limited is a renowned outsourcing solutions provider catering to businesses worldwide with services such as BPO, customer support, data entry, and IT-enabled solutions. With 20+ years of experience, the company specializes in inbound and outbound call support, chat and email handling, telemarketing, and back-office processing. Innotech leverages AI optimization to offer digital marketing, performance media, strategic communications, and advanced IT services like cloud computing and data analytics. Serving clients across the US, UK, and globally, Innotech is committed to quality, innovation, and scalability, making it a trusted partner for businesses seeking reliable and cost-effective solutions.


Role Description

We are seeking a Customer Support Executive for a full-time, on-site role based in Jamshedpur. The primary responsibilities include addressing customer queries via phone, chat, or email, ensuring customer satisfaction, and providing timely support. The role also involves troubleshooting technical issues, documenting customer interactions, and resolving concerns promptly to enhance client experience. The ideal candidate will work closely with the support team to ensure operational efficiency and high levels of service delivery.


Qualifications

  • Proficiency in Customer Support and Customer Satisfaction
  • Expertise in Online Support and Customer Service
  • Familiarity with Technical Support operations
  • Strong communication and interpersonal skills
  • Ability to manage challenging scenarios and resolve conflicts effectively
  • Prior experience in customer support roles is advantageous
  • Basic computer skills and ability to use CRM tools
  • High school diploma or equivalent; a bachelor’s degree is a plus

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