Company Description Innotech Global Pvt Ltd is a leading outsourcing solutions provider offering BPO services, customer support, data entry, and IT-enabled solutions for businesses worldwide. With a skilled team serving US, UK, and global clients, we ensure efficiency, accuracy, and customer satisfaction. Our expertise spans inbound/outbound call support, chat/email handling, telemarketing, and back-office processing. Role Description This is a full-time on-site role for a Customer Support Executive located in Jamshedpur. The Customer Support Executive will handle inbound calls, provide chat and email support, resolve customer queries, and offer telemarketing assistance. The role includes managing back-office processes and ensuring customer satisfaction through effective communication and service delivery. Qualifications Experience in customer support, both inbound and outbound call handling, and chat/email support Strong communication skills and the ability to resolve customer queries effectively Having a experience in Domestic/ International process is a must Proficiency in providing assistance to customers and problem solving within TAT Technical proficiency in CRM software and familiarity with IT-enabled solutions Excellent problem-solving skills and attention to detail Ability to work on-site in Jamshedpur Bachelor's degree in a relevant field or equivalent experience Intersted Candidates can share there resumes via mail : Email- youvraj.singh@innotechglobal.co.in Location - Jamshedpur, Jharkhand
Hi Folks, We’re hiring Customer Support Executives for our International Voice Process! If you have excellent communication skills and a passion for customer service – this role is for you. Role: Customer Support Executive Job Type: FULL TIME EXPERIENCE: MIN 6 Months in INTERNATIONAL VOICE PROCESS IS A MUST Shift Timings: 7:30 AM – 4:00 PM (Inbound Process) Work Mode: Work from Office LOCATION: JAMSHEDPUR JOB DESCRIPTION: Handle customer data responsibly and professionally, ensuring confidentiality and accuracy. Must have excellent communication skills. Manage inbound customer calls, emails, and chats with efficiency and courtesy. Provide precise and reliable information to customers regarding bookings, cancellations, refunds, and general inquiries. Resolve customer queries in a timely and effective manner while maintaining high service quality standards. Escalate complex issues to the concerned department when required. Maintain a customer-first approach, ensuring satisfaction and positive experience in every interaction. Adhere to company policies, quality standards, and performance metrics. Interested Candidates can share their resumes via mail: Email: youvraj.j.singh@innotechglobal.co.in Location: Jamshedpur, Jharkhand #CustomerSupport #InternationalVoiceProcess #BPO #VoiceProcess #CustomerService #JobOpportunity #HiringNow #ApplyNow #CareerGrowth #CX #KolkataJobs #JobsInKolkata #KolkataHiring #BPOJobsKolkata #CustomerSupportKolkata #VoiceProcessKolkata #BangaloreJobs #JobsInBangalore #BangaloreHiring #BPOJobsBangalore #CustomerSupportBangalore
🚀 We’re Hiring: Customer Support Executive – International Voice Process 📍 Location: Jamshedpur | 🏢 Company: Innotech Global Private Limited Join a fast-growing team delivering exceptional customer experiences ! ✨ Your Role: 📞 Handle inbound/outbound calls, emails & chats 📝 Provide accurate info on bookings, cancellations, refunds ⏱ Resolve queries quickly & professionally 💡 Maintain a customer-first experience every time ✅ What We’re Looking For: 💬 Experience in International Voice Process 🗣 Excellent English communication skills ⚡ Strong problem-solving & multitasking abilities 🌟 Why Join Us: 📈 Career growth opportunities 🌏 Work with international customers 🤝 Supportive & professional work culture 🔥 Apply now and take your career to the next level with Innotech Global!
Company Description Innotech Global Private Limited is a renowned outsourcing solutions provider catering to businesses worldwide with services such as BPO, customer support, data entry, and IT-enabled solutions. With 20+ years of experience, the company specializes in inbound and outbound call support, chat and email handling, telemarketing, and back-office processing. Innotech leverages AI optimization to offer digital marketing, performance media, strategic communications, and advanced IT services like cloud computing and data analytics. Serving clients across the US, UK, and globally, Innotech is committed to quality, innovation, and scalability, making it a trusted partner for businesses seeking reliable and cost-effective solutions. Role Description We are seeking a Customer Support Executive for a full-time, on-site role based in Jamshedpur. The primary responsibilities include addressing customer queries via phone, chat, or email, ensuring customer satisfaction, and providing timely support. The role also involves troubleshooting technical issues, documenting customer interactions, and resolving concerns promptly to enhance client experience. The ideal candidate will work closely with the support team to ensure operational efficiency and high levels of service delivery. Qualifications Proficiency in Customer Support and Customer Satisfaction Expertise in Online Support and Customer Service Familiarity with Technical Support operations Strong communication and interpersonal skills Ability to manage challenging scenarios and resolve conflicts effectively Prior experience in customer support roles is advantageous Basic computer skills and ability to use CRM tools High school diploma or equivalent; a bachelor’s degree is a plus