Customer Support Executive

HTI Manpower Outsourcing Services Pvt. Ltd.

0 - 3 years

2 - 4 Lacs

gurugram bengaluru

Posted:1 day ago| Platform:

Apply

Skills Required

customer support bpo customer service problem solving chat support crm software voice process multi-tasking voice support us process technical support active listening customer care international process international voice quality assurance

Work Mode

Work from Office

Job Type

Full Time

Job Description

Roles and Responsibilities

Provide customer support through chat, email, and voice channels to resolve customer queries and concerns.
Utilize CRM software to manage customer interactions and track issues.
Collaborate with internal teams to resolve complex technical issues and escalate when necessary.
Maintain high-quality standards by adhering to quality assurance processes and meeting performance metrics.
Work in an international process environment (English).

Desired Candidate Profile

0-3 years of experience in BPO/Call Centre industry or related field.
Strong communication skills for effective active listening and problem-solving.
Proficiency in using CRM software like Salesforce for data entry and query resolution.
Ability to work on multi-tasking projects simultaneously while maintaining attention to detail.

More Jobs at HTI Manpower Outsourcing Services Pvt. Ltd.

Customer Support Executive

Bengaluru, Karnataka

Experience: Not specified

INR 0 - 0 Lacs

Academic Counselor

Mumbai, Maharashtra, India

Experience: Not specified

Salary: Not disclosed

Customer Service Executive – YES Bank (Voice Process)

Kasarvadavali, Thane, Maharashtra

Experience: Not specified

INR 0 - 0 Lacs

Tele Calling Executive

Bhandup, Mumbai, Maharashtra

Experience: Not specified

Salary: Not disclosed

Sales Marketing Manager

indore, madhya pradesh, india

Experience: Not specified

Salary: Not disclosed

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.