Job
Description
Customer Support Executive Location: Ahmedabad (On-site only) Company: Gimatex Industries Pvt. Ltd. Brands: Minus One & Gimaq Work Days: 6 days a week Experience: 2–3 years Role Overview We are looking for a proactive and detail-oriented Customer Support Executive to handle customer communication, resolve queries efficiently, and maintain accurate records. The ideal candidate will be fluent in Hindi, English , and at least one regional language , and will have experience working with CRM tools and data entry in Excel. Key Responsibilities Respond to customer queries via phone, email, and chat in a timely and professional manner Communicate fluently in Hindi, English , and a regional language (preferred) Resolve order issues, complaints, and feedback with a solution-oriented approach Maintain detailed records of customer interactions using CRM software Update and organise customer data using Excel or Google Sheets Coordinate internally with warehouse, operations, and sales teams Assist in improving the customer experience through feedback collection and follow-ups Requirements 2–3 years of experience in customer support or client servicing Fluency in Hindi, English , and one regional language (e.g., Gujarati, Marathi, etc.) Strong written and verbal communication skills in English Familiarity with CRM systems like Zoho, Freshdesk, or similar Proficient in Excel/data entry and organised recordkeeping Ability to multitask , manage time, and stay calm under pressure Empathetic, polite, and patient approach to customer handling What We Offer Opportunity to work with two fast-growing fashion brands Friendly, startup-paced work environment Exposure to D2C and marketplace operations Show more Show less
