Customer Support Executive

Job Type:

Industry:

Experience:

Location:

Rajkot, Gujarat

Employment Type:

Full-Time

About Drlogy:

Drlogy is a fast-growing healthcare SaaS platform offering comprehensive software solutions for diagnostics labs, hospitals, and healthcare providers. Our Lab SaaS product empowers pathology and diagnostic centers with advanced features like automated billing, reporting, online booking, and patient management.

Job Summary:

Support Executive

Key Responsibilities:

• Handle client queries via calls, emails, chat, or ticketing system.
• Provide product support, training, and troubleshooting for Drlogy SaaS features.
• Assist with new client onboarding and setup.
• Escalate technical bugs or feature issues to the technical team with proper documentation.
• Maintain timely follow-ups to ensure issues are resolved and clients are satisfied.
• Create and maintain support documentation, FAQs, and training resources.
• Collect client feedback and relay it to the product team for improvement.
• Maintain detailed records of client communication and resolutions.

Required Skills:

• Good communication and customer service skills (Hindi, English, and local language).
• Ability to understand and explain software features and workflows.
• Basic understanding of healthcare or laboratory operations is a plus.
• Familiarity with SaaS, CRM tools, ticketing systems, or remote support software.
• Strong problem-solving skills and patience in dealing with customers.

Qualification:

• Graduate in any discipline (Science or IT background preferred).
• Minimum 1 year of experience in software or customer support (freshers can also apply with strong communication skills).

What We Offer:

• Opportunity to work in a growing healthcare SaaS company.
• On-the-job training and product knowledge sessions.
• Career growth in customer support, product training, or client success.
• Friendly and collaborative work culture.