Customer Support Executive

Roles & Responsibilities:Handle inbound and outbound customer calls, emails, and chats professionally. Resolve customer queries, complaints, and service issues within defined timelines. Maintain customer records, follow-ups, and update CRM or internal systems. Coordinate with internal departments (sales, technical, operations) for issue resolution. Provide product/service information accurately to customers. Maintain high standards of customer satisfaction and service quality. Prepare daily/weekly reports regarding customer interactions and resolutions. Follow company policies, escalation matrix, and service protocols. Assist customers with order placement, refunds, billing, and account information. Identify recurring complaints and suggest improvements. Required Skills:Excellent communication skills (English, Hindi, and/or local language). Good listening, problem-solving, and customer handling skills. Ability to work under pressure and handle difficult customers calmly. Basic computer knowledge (MS Office, email drafting, CRM tools). Positive attitude, patience, and empathy. Qualification & Experience:Minimum 12th Pass / Graduate Preferred. 1–4 years of experience in customer support, telesales, or call center. Freshers with good communication skills can also apply.