Customer Support Executive

Hiring Alert!! We are seeking a detail-oriented and empathetic Customer Support Executive to enhance our customer experience. The Customer Support Executive will be responsible for managing customer queries and complaints. They will also be asked to process orders, and modifications, and escalate complaints across several communication channels. Job Description: Responding promptly to customer inquiries and resolving their issues Communicating with customers through various channels Such as Emails and Calls Acknowledging and resolving customer complaints Processing orders, forms, applications, and requests Keeping records of customer interactions, transactions, comments, and complaints Communicating and coordinating with colleagues as necessary Providing feedback on the efficiency of the customer service process Ensure customer satisfaction and provide professional customer support Qualifications: Proven customer support experience or experience as a client service representative Strong phone contact handling skills and active listening Excellent communication and presentation skills Ability to multi-task, prioritize, and manage time effectively High school diploma or equivalent; college degree preferred Job Types: Full-time, Permanent Benefits: Provident Fund Schedule: Day shift Education: Bachelor's (Preferred) Experience: total work: 3 years (Preferred) Customer service: 2 years (Preferred) Language: English (Preferred) Work Location: In person,