Customer Support Executive

JOB ROLE: CUSTOMER SUPPORT EXECUTIVE / SALES EXECUTIVE

EXPERIENCE : - 1-2 YEARS EXP.

Key Responsibility Areas (KRA):

Lead Generation & Prospecting : Identify and qualify potential leads through calls & maintain and update the CRM with accurate lead information.

Sales Conversion & Revenue Generation : Convert leads into paying customers by effectively pitching products/services & achieve assigned monthly sales targets.

Customer Relationship Management : Build and maintain strong relationships with prospects and existing customers. Address customer queries, provide solutions, and ensure high satisfaction.

Sales Pipeline Management : Track and manage the sales pipeline to ensure a steady flow of deals. Follow up with potential clients to move them through the sales funnel.

Collaboration & Reporting : Coordinate with marketing and field sales teams to optimise sales efforts.

Provide regular sales reports and insights to the management team.

Key Performance Indicators (KPI):

Lead Conversion Rate – Percentage of leads converted into sales (Target: 20-30%)

Ensure to achieve the assigned sales target monthly.

Call Volume & Outreach – Number of outbound calls/What’s App made daily (Target: 90-100 calls & 2 hours of talk time).

Ensure taking follow-up responses from leads regularly & update in CRM & sheet.

Ensuring the count of number of active leads in the pipeline at any given time.

Ensure 100% to pick incoming calls, talking politely & proper documentation of customer interactions.

Ensure you are 100% well-versed in the Marketing pitch and able to explain the product and services flawlessly.

Ensure 100% to take approvals before closing any deal or offering discounts.

Ensure 100% to greet the customer and share your name & employee ID before speaking about products or services.

Ensure you are 100% well-versed in the Marketing pitch and able to explain the product and services flawlessly.

Ensure that 100% missed calls are dialled the next day.

Qualifications:

Bachelor's degree or equivalent experience.

1-2 years’ experience preferring, freshers can also apply.

Strong communication and interpersonal skills.

Focused and Goal-oriented.

Job Types:

Pay:

Benefits:

Cell phone reimbursement

Provident Fund

Schedule:

Language:

Work Location:

Job Type: Full-time

Pay: ₹15,000.00 - ₹25,000.00 per month

Benefits:

• Provident Fund

Schedule:

• Day shift

Education:

• Bachelor's (Preferred)

Language:

• English & Hindi (Preferred)

Work Location: Office