Customer Support Deputy Manager- Industrial Equipment-Compressor

Genius Consultants

8 - 10 years

9 - 11 Lacs

pune

Posted:1 day ago| Platform:

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Skills Required

team handling industrial equipment compressors operations erp tools team management aftersales sap service coordination financial customer satisfaction maintenance epicor project management manufacturing people management skills non technical crm

Work Mode

Work from Office

Job Type

Full Time

Job Description

Major responsibilities as under:

Manage customer support team and coordinate with (regional) service engineers
Pro-active preventive management of field compressors to avoid any breakdown
Ensure timely resolution of service requests, maintenance schedules, and customer complaints
Responsible for aftersales stock (orders based on needs prediction, on time delivery, on time supply)
Control of prices and discount as per management policy
Maintain maintenance database and follow up on renewals
Track service KPIs (response time, closure rate, customer satisfaction) and monthly report of after sales operations to management
Market Intelligence and analysis and responsible for Key account

Desired Candidate:

Bachelors degree in Business Administration, Operations, Engineering or related field
8 – 10 years’ experience in customer service or after-sales (preferably in industrial equipment)
Experience managing regional or field-based teams across India
Strong communication, coordination, and people management skills
Proficiency with CRM, service tools as well as Excel/ERP tools, (EPICOR knowledge is an asset)
Comfortable working with internal cross-functional teams (technical, logistics, finance)
Fluent in English and Hindi, and ready to travel PAN India

3 Must Points

Experience in team management

Experience in customer service (operational & financial)

Willingness to travel

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