Customer Success Specialist

Company Description

TEBillion provides technology-driven solutions that optimize business processes through automation, digitization, and integration. TEB Apps offers business automation and Customer Relationship Management (CRM) software to maximize conversion rates, accelerate growth, and boost revenue. Spotless Data ensures reliable, clean data for powerful insights and intelligent decision-making. Contact us if you are seeking to automate business processes, improve efficiency, and reduce costs.

Role Description

This is a full-time, on-site role located in Mumbai for a Customer Success Specialist. The Customer Success Specialist will be responsible for ensuring customer satisfaction by providing exceptional customer support and service. This role involves daily interactions with customers, addressing their concerns, resolving issues, and ensuring they have a positive experience with our products. The Customer Success Specialist will also analyze customer feedback to identify areas for improvement and work closely with other departments to enhance customer experience.

Qualifications

• Customer Satisfaction, Customer Support, and Customer Service skills
• Strong Analytical and Communication skills
• Excellent problem-solving abilities and attention to detail
• Ability to work independently and as part of a team
• Bachelor's degree in Business, Marketing, Communication, or related field
• Experience in the technology or software industry is a plus