Customer Success Specialist

Customer Succes Specialist

Location & Employment Type

Location:

Role Overview:

Track Test is a coding skill assessment platform trusted by over 500 companies in Japan, including global leaders such as TCS, Toyota, SoftBank, and Deloitte. It enables organizations to evaluate the real-world coding ability of engineers using auto-graded tasks in areas such as algorithms, software development, debugging, and AI.

Customer Success Specialist

Key Responsibilities

1.Client Onboarding & Education:

-Deliver onboarding sessions and hands-on platform walkthroughs for HR and technical teams
-Create guides, help center content, and demo materials to drive adoption-Provide proactive support during trial and initial deployment phases

2.Customer Support & Relationship Management:

-Serve as the main point of contact for customers, resolving questions via email, calls, or video meetings
-Monitor usage and engagement, and support clients in maximizing the platforms value-Help customers succeed by ensuring timely and empathetic support

3.Feedback Collection & Cross-functional Collaboration:

-Gather feedback from clients and translate into actionable suggestions for the product team
-Work closely with engineers and product managers to reflect client needs in future updates-Share trends and common support issues internally to improve operations

Must-Haves:

-1 to 3 years of experience in Customer Success, Technical Support, or Client-Facing roles in a B2B SaaS environment
-Strong communication skills and a customer-first mindset-Proven ability to support software products for HR or engineering teams-Experience working directly with business clients and resolving customer issues-Fluent in English (spoken and written)-Basic coding knowledge or technical literacy (e.g., ability to read or understand code logic)

Preferred:

-Hands-on experience in HR Tech or SaaS platforms
-Bachelor's degree in Computer Science or related technical field-Experience collaborating with product or engineering teams

Key Soft Skills Assessed in Interview

Venture Fit:

Customer Empathy:

nahida.banu@neweraindia.com