Customer Success Specialist

🚀 We’re Hiring: Customer Success Specialist (CSS)

Location:

Experience:

Function:

Are you passionate about building meaningful client relationships and ensuring customer delight?

Customer Success Specialist

What You’ll Do:

✨ Be the primary point of contact for key accounts post-onboarding

🤝 Build and nurture strong client relationships aligned with their marketing goals

📊 Track platform usage, identify risks, and drive proactive engagement

💡 Guide clients through product features, campaign strategies, and performance insights

📈 Drive renewals, upsells, and customer advocacy (testimonials, case studies, etc.)

🧩 Collaborate with internal teams to resolve issues and integrate client feedback

What We’re Looking For:

✅ 3+ years of experience in Customer Success or Account Management (preferably SaaS)

✅ Solid grasp of digital or influencer marketing tools

✅ Excellent communication, negotiation & presentation skills

✅ Familiarity with platforms like HubSpot, Gainsight, Intercom, or Mixpanel

✅ A customer-first, problem-solving mindset