Customer Success Specialist

CTC

Location

Full-time | Immediate start preferred

About Metaforms

Metaforms is an AI-powered automation platform for market research. We build tools that speed up workflows in survey programming, bidding, and operations. Our clients are global research firms and tech platforms.

We're building a team of high-agency, execution-first individuals who get things done.

This is a high-impact, customer-facing business role at a startup that just raised $9M in Series A funding.

You’ll work directly with our users, influence product, and drive outcomes fast.

What we're looking for:

• 1+ year of experience in a fast-moving role (CS, ops, product, growth, etc.)
• Deep understanding of customer success principles, methodologies, and best practices.
• Excellent communication, interpersonal, and presentation skills, with the ability to effectively communicate with customers at all levels.
• Experience with CRM and customer success platforms (e.g. Attio or Hubspot)
• Customer-centric mindset with a passion for delivering exceptional customer experiences.

You're probably someone who:

• Cares deeply about outcomes, not just processes
• Learns new tools just to get things done faster
• Handles customer pressure with clarity and confidence

What you'll do:

• Own customer relationships and their success
• Work across functions — product, engg, ops — to unblock issues
• Understand product deeply and advocate for user needs
• Push projects across the finish line, again and again

Why join us:

• Real ownership and visibility — no bureaucracy
• Learn faster than you ever have before

Interested? Apply here