Senior Customer Support Executive

Job Description

Company Description TEBillion provides technology-driven solutions that optimize business processes through automation, digitization, and integration. Our premier product, TEB Apps, is a business automation and CRM software designed to maximize conversion rates, accelerate growth, and boost revenue. Role Description This is a full-time, on-site role for a Senior Customer Support Executive, located in Mumbai. The Senior Customer Support Executive will handle day-to-day tasks including providing customer support, ensuring customer satisfaction, managing online support services, and delivering exceptional customer service. Desired Profile Required: · 3+ years of experience in Customer Support /Account management · Understanding about ERP/CRM software products · Knowledge on Product demonstration and providing training to the end users. · Expert in handling customer queries · Good to have knowledge on Cloud / SAAS base application · Should be quality focused · Excellent verbal and written communication skills · Must have strong conceptual knowledge · Must be customer centric, confident and patient. · Ready to travel interstate and intercity Key Roles & Responsibilities: · In-house Product Subject Matter Expert · Responsible for internal and external product training · Providing application support to the end-users. · Performing Manual functional and regression testing of features before release · Diagnose, analyse and solve client queries/issues. · Responsible for product roll out to customer · Manage customer expectations and wish lists · Product user acceptance sign off · Responsible for working with teams, vendors and other business partners. · Responsible for Customer service and support team Office No: - “Ardent House”, Office No 1-2-3, Next to Udyog Bhavan, Sonawala Road, Goregaon East, Mumbai – 400063. Show more Show less