Customer Success Specialist

Client Onboarding & Implementation

• Manage the initial onboarding process for new clients.
• Assist, gather, and prepare client data for software setup and configuration.
• Assist clients with initial system setup and customisation.
• Coordinate with Internal Graphic Design team to help clients with branding collaterals.

Training & Client Enablement

• Conduct group and one-on-one training sessions via Google Meet/Zoom.
• Develop onboarding materials, including checklists and walkthroughs.
• Ensure clients complete key onboarding milestones and understand core features.

Customer Success & Support Transition

• Monitor client progress and proactively address challenges.
• Ensure a smooth handover to the Technical Support Team post-onboarding.
• Identify common onboarding pain points and suggest improvements.

Technical Support & Issue Resolution

• Handle client queries via WhatsApp, Email, and Google Meet/Zoom.
• Troubleshoot technical issues and escalate complex problems to the development team.
• Track and improve response times and customer satisfaction.

Requirements:

• Strong verbal and written English & Hindi communication skills.
• Patience and a customer-centric attitude.
• Basic IT skills, including proficiency with MS Office, exposure to popular meeting tools, and CRM systems. Exposure to Canva is plus.
• Ability to travel for client support when necessary.
• Previous experience in customer support or a related field is a plus.
• Added advantage if either experience or educational qualification in hospitality / tourism industry.

Benefits:

• Competitive salary and benefits package.
• Comprehensive training and development programs.
• A supportive and collaborative work environment.
• Opportunities for career growth within the company.

Job Types: Full-time, Permanent, Fresher

Pay: ₹279,100.12 - ₹300,000.00 per year

Benefits:

• Cell phone reimbursement
• Flexible schedule
• Health insurance
• Paid sick time
• Work from home

Location:

• Vaishali Nagar, Jaipur, Rajasthan (Preferred)

Work Location: In person