Customer Success Manager

WE ARE HIRING. Talkpush is hiring sales professionals, product managers, marketers, and developers to join its team. Most positions are based in our offices all over the globe: San Francisco, India, Philippines, Costa Rica, Mexico, and Hong Kong. Intelligent and ideological candidates interested in changing the world of recruitment are welcome to apply. Just have a chat with us on our website or on our Facebook page. Read more about the Talkpush culture here. ⚠️ DON'T APPLY FOR A JOB AT TALKPUSH IF THIS IS YOU Recruitment is one of the oldest, most established industries, and we're out to change it completely through automation. To make that dream come true, we need people with a fire in their belly who would rather deliver unpleasant truths to customers rather than slap together a quick fix. This isn't a 9-to-5 job that delivers the same experience every day, but a place where once in a while, you wake up with a burning desire to implement a new solution and to test the heck out of it. This means that people who think sucking up to the boss or being a yes-person is the path to success, who aren't willing to stand behind their idea, even in the face of pushback, who prefer change to be predictable and gradual, won't be very happy here. They might be smart, kind, and lovely, but this isn't their pot's lid. If you're the kind of person who gets a little obsessed about a problem and can't think of anything else until you can puzzle it out, we can offer interesting challenges, an international team that will challenge you, and a mission to help millions of people get hired by focusing relentlessly on building better candidate experiences. Does this sound a little scary and overly ambitious? Good, that's just how we like it. ✨ Requirements Minimum 4 years experience in Account Management, Client Relationship/ Client Services , Operations Management Preferably with experience in Handling Recruitment or Sourcing Operations Excellent Comm Skills Excellent in Reporting and Presentation Skills Proficient in Analytics and Reporting MUST be a Team Player Problem Solver The Customer Success Manager will hold the following responsibilities: Meet with HR departments of some of the largest organizations to help them automate some of their recruitment process using Talkpush Discuss requirements with prospective customer and set up their trial accounts to help convert them into paying customers Generate regular reports to measure user adoption and propose system improvements to increase utilization The CSM will be reporting to the Customer Success Director from our regional office or work remotely. This means the CSM must be able to operate autonomously. To be effective in this role the CSM needs to be: Autonomous: because we measure our success by the size of the talent pool we generate for our clients Ambitious: because we measure our success by the size of the talent pool we generate for our clients Intelligent: because every customer has different hiring objectives and procedures and we need to adapt our approach accordingly. Professional: because we work with Fortune 500 companies that have no patience for amateurs. Analytical: because we deal with LARGE volumes and need to make the numbers to tell a story Show more Show less