Customer Success Manager

About SuperAGI

SuperAGI is an AI-first company building cutting-edge autonomous agent infrastructure for developers and enterprises. With a growing customer base and rapid product evolution, we are scaling our Customer Success team to deliver an exceptional post-sale experience and drive long-term value for our users.

Role Overview

Customer Success Manager

Key Responsibilities

• Act as the first line of contact for assigned customers, supporting their success journey
• Monitor customer health scores and usage patterns to proactively flag risks or opportunities
• Collaborate with Support, Product, and Engineering to resolve issues and relay feedback
• Maintain accurate records in CRM and CS tools to ensure seamless internal communication
• Help customers adopt best practices and discover new features through regular check-ins
• Contribute to knowledge base content, customer documentation, and internal playbooks

What We’re Looking For

• 1–2 years of experience in Customer Success, Account Management, or Support at a SaaS company
• Strong communication skills, both written and verbal
• Customer-centric mindset with a passion for delivering value and solving problems
• Ability to work in a fast-paced, ambiguous startup environment
• Experience with CS tools (like HubSpot, Intercom, Vitally, etc.) is a plus
• Technical curiosity or basic understanding of AI/ML is a strong advantage

Why Join Us?

• Join a fast-moving team at the forefront of AI and autonomy
• Make a direct impact on customer experience and retention metrics
• Learn and grow in a zero-to-one CS environment
• Competitive compensation.