Customer Success Manager

About The Role

• This role requires you to be available during EST hours (6pm to 3am IST)**
  

Your Responsibilities

• Become an expert in Sense products, integrations, and best practices
• Consult with executives and leaders across level staffing and recruiting organizations to understand the priorities, challenges, and goals of their businesses
• Lead customers to develop focused success metrics directly tied to results from Sense products that prove relevant ROI that impacts key business objectives
• Partner with Sales and Account Management to identify expansion opportunities and risks across your customer accounts
• Collaborate with engineering, product, and support teams to ensure customer issues are appropriately prioritized and resolved while ensuring customers are always kept informed throughout the process
• Gather feedback from customers and help influence product development by advocating for key features with product and engineering teams
• Help develop and iterate on processes, documentation, and resources.
• 2- 4 years of relevant work experience
• Demonstrated experience in a customer success focused position, working with smb/mm/enterprise customers
• Strong empathy for customers and passion for delivering the highest quality customer experience
• Analytical and process-oriented mindset that enables you to prioritize a busy workload, proactively find and uncover issues, assess and improve processes for efficiencies
• Confidence working autonomously, taking responsibility and being accountable for the success of a book of key customer accounts
• Curious, with a desire for continuous learning and improvement
• Comfortable learning technical concepts and working with engineers to solve problems is required
• Ability to influence through persuasion, negotiation, and consensus-building
• Excellent communication and presentation skills
• Ideally experience working in a customer success role within a SaaS organization
• Organized, fast paced execution and comfort prioritizing and reprioritizing work throughout the day
  

Additional Information

Perks and Benefits

• Medical Insurance for employees and dependents
• Quarterly Learning and Development allowance.
• Company Wellness Days (On months without holidays, A 3-day weekend every month!)
• Stock Options for all the roles.