Customer Success Manager

Role:

About the Role

Key Responsibilities

• Manage a portfolio of B2B SaaS accounts; drive renewals, retention & revenue growth.
  
• Conduct Quarterly Business Reviews (QBRs) and regular check-ins to track success metrics.
  
• Proactively engage with customers to enhance experience & reduce churn.
  
• Analyze account data to identify opportunities and craft growth strategies.
  
• Collaborate with cross-functional teams to resolve issues & align on customer goals.
  
• Capture and share customer feedback with internal teams for continuous improvement.
  
• Lead onboarding, training & adoption programs for customers.
  
• Manage commercial activities and ensure SLA compliance.
  

What You’ll Need

• 1+ years’ experience

  in B2B SaaS account management or customer success.
• Strong CRM knowledge and experience managing customer lifecycles.
  
• Excellent communication & interpersonal skills with a customer-first mindset.
  
• Data-driven approach to problem-solving and strategy.
  
• Ability to manage multiple priorities in a fast-paced environment.
  

Why SMS Magic?

• Exposure to a global SaaS business with innovative technology.
  
• A high-performance, growth-oriented work culture.
  
• Competitive compensation & performance-based rewards.
  
• Flexibility, learning opportunities & scope to make high business impact.
  

About SMS Magic

Learn more: www.sms-magic.com