Customer Success Manager

We are seeking a dynamic and results-driven Customer Success Manager to join our team in Chennai. The ideal candidate will be responsible for building and nurturing long-term client relationships, ensuring exceptional customer satisfaction, and driving overall client success. If you thrive in a fast-paced environment and are passionate about delivering value to clients, wed love to hear from you.

Key Responsibilities

• Act as the primary point of contact for assigned clients, ensuring smooth onboarding and continued engagement.
  
• Build and maintain strong client relationships, providing strategic guidance to help clients achieve business goals.
  
• Monitor customer health metrics and proactively resolve potential issues.
  
• Collaborate with cross-functional teams (Sales, Product, Support) to ensure client needs are addressed effectively.
  
• Analyze client data to drive adoption, identify upselling/cross-selling opportunities, and maximize value.
  
• Conduct client review meetings and presentations focused on performance metrics and growth opportunities.
  
• Maintain a high level of client satisfaction and retention through regular communication and personalized support.
  
• Develop reports, feedback loops, and satisfaction tracking mechanisms.
  

Key Skills & Competencies

• Strong background in customer success, account management, or client relationship management.
  
• Experience in managing client satisfaction rates and monitoring KPIs.
  
• Proficiency in working with customer databases and analyzing data for decision-making.
  
• Excellent communication, presentation, and interpersonal skills.
  
• Strong leadership, problem-solving, and time management abilities.
  
• Ability to work independently and in a collaborative environment.
  

Preferred Qualifications

• Bachelors degree in any discipline (MBA preferred).
  
• 3–5 years of relevant experience in customer success or client-facing roles.
  
• Prior experience in tech-enabled or service-based industries is a plus.