3 Including Sales Jobs

We are seeking a dynamic and results-driven Customer Success Manager to join our team in Chennai. The ideal candidate will be responsible for building and nurturing long-term client relationships, ensuring exceptional customer satisfaction, and driving overall client success. If you thrive in a fast-paced environment and are passionate about delivering value to clients, wed love to hear from you. Key Responsibilities Act as the primary point of contact for assigned clients, ensuring smooth onboarding and continued engagement. Build and maintain strong client relationships, providing strategic guidance to help clients achieve business goals. Monitor customer health metrics and proactively resolve potential issues. Collaborate with cross-functional teams (Sales, Product, Support) to ensure client needs are addressed effectively. Analyze client data to drive adoption, identify upselling/cross-selling opportunities, and maximize value. Conduct client review meetings and presentations focused on performance metrics and growth opportunities. Maintain a high level of client satisfaction and retention through regular communication and personalized support. Develop reports, feedback loops, and satisfaction tracking mechanisms. Key Skills & Competencies Strong background in customer success, account management, or client relationship management. Experience in managing client satisfaction rates and monitoring KPIs. Proficiency in working with customer databases and analyzing data for decision-making. Excellent communication, presentation, and interpersonal skills. Strong leadership, problem-solving, and time management abilities. Ability to work independently and in a collaborative environment. Preferred Qualifications Bachelors degree in any discipline (MBA preferred). 3–5 years of relevant experience in customer success or client-facing roles. Prior experience in tech-enabled or service-based industries is a plus.

Key Responsibilities: Team Leadership: Lead and mentor a team of Onboarding Specialists, providing guidance, support, and coaching to ensure high performance and continuous improvement. Process Optimization: Develop and optimize merchant onboarding processes to enhance efficiency, accuracy, and customer satisfaction. Identify bottlenecks and implement solutions to streamline operations. Compliance Management: Ensure that all onboarding processes adhere to regulatory requirements and internal policies. Stay up-to-date with industry regulations and implement necessary changes to maintain compliance. Stakeholder Collaboration: Collaborate with cross-functional teams, including Sales, Customer Support, and Product Development, to align onboarding processes with overall business goals and customer expectations. Quality Assurance: Implement quality assurance protocols to maintain the highest standards in data accuracy and customer communication during the onboarding process. Reporting and Analysis: Generate regular reports and analyse key metrics to evaluate team performance and identify areas for improvement. Use data-driven insights to make informed decisions. Customer Focus: Uphold a customer-centric approach, ensuring merchants have a positive onboarding experience and receive timely and accurate information throughout the process. Required Qualifications: Bachelor s degree in business, Operations Management, or related field. Master s degree is a plus. 8 years of experience in merchant onboarding operations, with a proven track record of team leadership and process optimization. Strong understanding of regulatory requirements related to merchant onboarding and payment processing. Exceptional analytical and problem-solving skills with the ability to make data-driven decisions. Excellent communication and interpersonal skills, with the ability to collaborate effectively with internal teams and external partners. Demonstrated ability to thrive in a fast-paced, dynamic environment while managing multiple priorities. Experience with CRM and onboarding software systems is a plus. Skills and Experience: 8 years of experience in merchant onboarding operations, with a proven track record of team leadership and process optimization. Strong understanding of regulatory requirements related to merchant onboarding and payment processing.

Job Description: Zonal Head South Location: South Zone (Karnataka, Telangana, Andhra Pradesh, Kerala, Tamil Nadu) Job Type: Full-Time Industry: Building Material Company: Shani Corporation Limited About Us: Shani Corporation Limited is a leading manufacturer of premium-quality uPVC doors and windows. We are committed to delivering durable, aesthetically appealing, and energy-efficient solutions to both private and government building projects. As part of our growth strategy, we are looking for an experienced and visionary Zonal Head to oversee and drive business operations across the South Zone. Job Summary: The Zonal Head South will be responsible for leading overall business operations, including sales, marketing, and team management in the South Zone. This role requires strategic planning, strong leadership, and deep market understanding to ensure revenue growth, operational excellence, and market expansion. The ideal candidate should have extensive experience in uPVC profile industry or Door & Window industry with a proven ability to lead large teams and deliver results at scale. Key Responsibilities: Develop and execute zonal strategies to achieve revenue, market share, and profitability goals. Provide leadership and direction to Regional Sales Managers and their teams across all states in the South Zone. Identify and establish strategic partnerships and key accounts to drive business growth. Analyze market trends, competitor activities, and customer needs to design actionable business plans. Coordinate with marketing, production, and logistics teams to ensure seamless operations and customer satisfaction. Monitor and drive team performance, ensuring achievement of sales targets and adherence to company policies. Oversee budgets, forecasts, and resource allocation within the zone. Represent the company at high-level industry events, exhibitions, and trade shows. Prepare and present comprehensive performance reports and strategic recommendations to senior management. Foster a culture of high performance, accountability, and continuous improvement within the zonal team. Qualifications and Skills: Bachelor’s degree in Business Administration, Marketing, or a related field (MBA preferred). Minimum 7-10 years of experience in uPVC profile industry or Door & Window industry in sales. Strong business acumen and strategic thinking ability. Proven track record of leading large teams and achieving ambitious business goals. Excellent leadership, communication, and interpersonal skills. Proficiency in MS Office, CRM, and data analytics tools. Willingness to travel extensively across the zone as required. To Apply: Please send your updated resume to peoplesupport@sclgroup.co with the subject line: “Application for Zonal Head – South Position”