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3.0 - 8.0 years
4 - 6 Lacs
chennai
Work from Office
We are seeking a dynamic and results-driven Customer Success Manager to join our team in Chennai. The ideal candidate will be responsible for building and nurturing long-term client relationships, ensuring exceptional customer satisfaction, and driving overall client success. If you thrive in a fast-paced environment and are passionate about delivering value to clients, wed love to hear from you. Key Responsibilities Act as the primary point of contact for assigned clients, ensuring smooth onboarding and continued engagement. Build and maintain strong client relationships, providing strategic guidance to help clients achieve business goals. Monitor customer health metrics and proactively resolve potential issues. Collaborate with cross-functional teams (Sales, Product, Support) to ensure client needs are addressed effectively. Analyze client data to drive adoption, identify upselling/cross-selling opportunities, and maximize value. Conduct client review meetings and presentations focused on performance metrics and growth opportunities. Maintain a high level of client satisfaction and retention through regular communication and personalized support. Develop reports, feedback loops, and satisfaction tracking mechanisms. Key Skills & Competencies Strong background in customer success, account management, or client relationship management. Experience in managing client satisfaction rates and monitoring KPIs. Proficiency in working with customer databases and analyzing data for decision-making. Excellent communication, presentation, and interpersonal skills. Strong leadership, problem-solving, and time management abilities. Ability to work independently and in a collaborative environment. Preferred Qualifications Bachelors degree in any discipline (MBA preferred). 3–5 years of relevant experience in customer success or client-facing roles. Prior experience in tech-enabled or service-based industries is a plus.
Posted 6 days ago
5.0 - 9.0 years
0 Lacs
pune, maharashtra
On-site
Join us as an Assistant Vice President (AVP) Business Analyst (Data Analyst) at Barclays, where you will play a pivotal role in shaping the digital landscape and driving innovation to provide unparalleled customer experiences. You will leverage cutting-edge technology to transform our digital offerings and ensure excellence in every aspect. In this role, you will be evaluated based on essential skills critical for success, including expertise in data design compliance, governance, security policies, data profiling, analysis, and design specifications. Your responsibilities will encompass collaborating with data scientists, data engineers, and technical teams to translate business requirements into technical specifications. Proficiency in business analysis, product ownership, agile methodologies, and project management tools such as JIRA and Trello will be key assets. You will serve as a bridge between technical teams and business units, offering valuable insights to drive project direction. Additionally, you will conduct user acceptance testing (UAT) and review deliverables to ensure alignment with business expectations. Monitoring key performance indicators (KPIs) and metrics to assess the success of data initiatives and suggesting enhancements will also be part of your role. Desirable qualifications include a Bachelor's degree in Business Administration, Data Science, or a related field, along with a strong understanding of data analytics tools, methodologies, and financial crime domains. Exceptional analytical, communication, and interpersonal skills are essential, enabling you to interpret data effectively and present findings to diverse audiences. As the AVP Business Analyst (Data Analyst), you will be based in Pune and tasked with leading the development and implementation of the bank's Data & Analytics strategy. Your role will involve aligning data usage with the bank's business objectives and risk tolerance to drive growth, optimize operations, and mitigate risks effectively. Your accountabilities will include enabling business or functional unit strategies by leveraging data insights, ensuring adherence to data policies and standards, partnering with business leaders to prioritize data use cases and products, and challenging end-to-end design and architecture decisions. As an Assistant Vice President, you are expected to provide strategic advice, contribute to policy development, and ensure operational efficiency. If you have leadership responsibilities, you will lead a team to deliver impactful results, set objectives, coach team members, and demonstrate leadership behaviors focusing on listening, inspiring, aligning, and developing others. For individual contributors, you will lead collaborative assignments, guide team members, identify new project directions, and consult on complex issues to support resolution. All colleagues at Barclays are expected to embody the values of Respect, Integrity, Service, Excellence, and Stewardship, along with the Barclays Mindset of Empower, Challenge, and Drive. Your commitment to these values and mindset will guide your actions and decision-making in creating a positive and impactful work environment.,
Posted 1 month ago
3.0 - 7.0 years
0 Lacs
maharashtra
On-site
You will be part of the Smart Infrastructure Division at Siemens Ltd., a leading global supplier of products, systems, solutions, and services for the efficient and intelligent transmission and distribution of electrical power. As a trusted partner in developing and extending a reliable power infrastructure, you will play a crucial role in meeting industry needs and ensuring portfolio efficiency. Your responsibilities will include: - Monthly production planning, prioritizing jobs, executing the production plan, and monitoring key performance indicators (KPIs) such as delivery reliability, extra costs, and overall equipment effectiveness. - Balancing manpower and machine capacity, and planning the deployment of resources for each shift. - Ensuring timely availability of tools, materials, and other requirements to support production execution. - Supporting new developments, improvements, and qualifying new tools, machines, and processes. - Maintaining production records, incentive calculations, and ISO documentation. - Implementing 5S and EHS practices in the department, providing training and development to workmen, focusing on quality improvement, cost reduction, capacity balancing, and safety enhancements. - Working in all three shifts as necessary. You should have: - A Diploma/Degree in Plastics Technology with 3-5 years of relevant experience. - Proficiency in Injection Molding of Engineering Thermoplastic & Thermoset materials processing. - Knowledge of molding tools and tool repairs. - Understanding of EHS and quality standards. Siemens is a diverse community of over 379,000 individuals working together to build the future across 200 countries. We value equality and encourage applications that represent the diversity of the communities we serve. Employment decisions at Siemens are made based on qualifications, merit, and business needs. If you bring curiosity and creativity, join us in shaping tomorrow.,
Posted 1 month ago
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