Customer Success Manager

Role & responsibilities

Role Overview

customer onboarding, relationship management, and problem solving

Youll work closely with the founders and be one of the first hires for this function.

Key Responsibilities

• Onboard new customers via calls and explain how faff works
  
• Understand individual user needs and help them use the service effectively
  
• Act as a primary point of contact for assigned users
  
• Follow up post-onboarding to gather feedback and improve engagement
  
• Handle high-level customer escalations with empathy and ownership
  
• Continuously improve onboarding and engagement processes
  

Offer Details

• Location:

  HSR Layout, Bangalore (In-person only)

• Work hours:

  60+ hours/week

• CTC:

  610 LPA

• Growth:

  High ownership, direct founder exposure, fast learning curve

How to Apply

Apply here: https://binary.so/PjRY7xM

48 hours

Preferred candidate profile

• 1–3 years of experience in a customer-facing role
  
• Excellent verbal communication skills
  
• Strong problem-solving ability
  
• High user empathy and ownership mindset
  
• Backgrounds in customer success, account management, consulting, hospitality, or early-stage startups preferred
  
• Debating / leadership experience is a plus