Customer Success Manager

Company Description:

eVanik Networks Private Limited is a leading SaaS provider specializing in back-office solutions for eCommerce sellers. Our platform helps businesses automate key operations, including payment reconciliation, accounting, inventory management across multiple channels, and transaction syncing for online marketplaces. Known for our strong reconciliation features, eVanik ensures accuracy and efficiency, seamlessly integrating with tools like Tally Prime to support GST compliance. We are committed to improving seller success and simplifying operations.

Role Description:

We are seeking a full-time Customer Support Representative to join our team in Noida. The role involves providing exceptional assistance to eVanik users, resolving their issues, ensuring a high level of customer satisfaction, and managing subscription renewals. Key responsibilities include troubleshooting technical issues, addressing customer queries, renewals, and delivering solutions that meet user needs.

Key Responsibilities:

·      Troubleshoot and resolve technical issues for eVanik users.

·      Handle customer inquiries and concerns promptly and effectively.

·      Ensure customer satisfaction through excellent service and support.

·      Manage and oversee subscription renewals, ensuring continuity of service for users.

·      Communicate clearly and effectively with customers to understand and address their needs.

·      Provide training to the new users on service functionalities.

·      Collaborate with other departments to improve the product and customer experience.

Qualifications:

·      Minimum 2 years experience in support function.

·      Good communication skills with excellent command in English and should also be comfortable in Hindi

·      Excellent problem-solving and analytical skills with a keen attention to detail.

·      A Bachelor’s degree in a relevant field is mandatory.

·      Working knowledge on Excel.