Customer Success Manager

You will be joining Kenko Revolution, a company that is revolutionizing the fitness and wellness industry through AI technology. The company's AI-powered platform is designed to streamline operations, marketing, and customer experience for fitness and wellness business owners worldwide. Your role will involve acting as a passionate advocate for Kenko's community, delivering stellar operations outcomes, and ensuring customer success through strong relationships and value delivery. Your key responsibilities will include: - Advocating for all members of Kenko's community by listening attentively to their feedback and providing actionable insights - Ensuring the best customer outcomes and maintaining high customer success metrics through stellar operations outcomes - Building strong relationships with customers, understanding their needs, and creating long-term success plans - Collaborating with customers to ensure they derive value from Kenko's offerings and addressing any issues promptly - Tracking customer engagement and usage, identifying improvement opportunities, and ensuring customer satisfaction - Anticipating and addressing customer issues proactively, gathering feedback, and conveying insights to the Product team - Demonstrating ongoing value to ensure customer subscriptions are renewed and addressing obstacles to renewal - Identifying satisfied customers to become advocates for the product and developing strategies to reduce churn and increase retention - Working closely with Sales, Marketing, Product, and Support teams to ensure a coordinated approach to customer success - Creating and maintaining customer success resources, including best practice guides and educational materials - Contributing towards adapting and improving processes based on customer feedback and industry trends to ensure a seamless customer experience To qualify for this role, you will need: - 3+ years of proven experience in driving change in a fast-paced environment - Experience in delivering high-quality customer service and working in a Customer Support, Call Quality, or Training team is a plus - Project management experience and logical mindset for making decisions based on analytical thinking - Demonstrated Data/Analytics experience with Excel proficiency - Exceptional writing and verbal communication skills - Willingness to work in the US time zone,