Job
Description
The Kenko Revolution AI is transforming lives, prioritizing health and wellness. Over the next decade, the fitness and wellness industry is set to reach $10 trillion, with personalized longevity routines enabling individuals to surpass the age of 100. However, fitness business owners face challengesmarketing complexities, overwhelming operations, and elusive growth. Kenko is revolutionizing the industry by alleviating these burdens. We empower business owners to concentrate on their expertise while AI manages front desk tasks, sales, and customer engagement. This results in increased reviews, lead conversions, and member retention. By integrating marketing, operations, and customer experience into a single AI-powered platform, Kenko is simplifying fitness entrepreneurship, akin to how Shopify transformed e-commerce. Our goal is to support 100,000 fitness and wellness businesses globally. Responsibilities - Advocate passionately for Kenko's community members, attentively listening to their feedback to positively influence interactions and provide valuable insights to enhance Kenko's operations. - Ensure exceptional operational outcomes in accordance with service level agreements, resolving complex support issues effectively, maintaining customer success metrics, and upholding service quality. - Act as the main contact point for customers, fostering strong relationships, understanding their needs and objectives, and creating long-term success plans collaboratively. - Develop a deep understanding of Kenko's offerings, track customer engagement, and proactively address customer concerns to ensure their satisfaction. - Gather and relay customer feedback to the Product team for continuous improvement, facilitate customer renewals, identify potential references, and strategize to enhance customer retention. - Collaborate with various teams to ensure a cohesive approach to customer success, create and maintain customer success resources, and drive process improvements based on feedback and industry trends. Requirements - 3+ years of experience in driving change in a dynamic environment, with proficiency in organizational processes, delivering high-quality customer service, and project management. - Logical mindset with strong analytical thinking, commercial acumen, and Excel proficiency. - Excellent written and verbal communication skills. - Availability to work in the US time zone. Our History and Background The wellness industry is on track to become the world's third-largest, yet many businesses are unprepared for the AI-driven transformation. Kenko was established to empower wellness business owners with AI tools, enabling them to build sustainable and competitive businesses. Backed by industry leaders and venture capital, Kenko has embarked on a journey to reshape the fitness and wellness landscape, with a vision to drive innovation and success in the industry.,
