Customer Success Manager

Position: Customer Success Manager (CSM)

Location:

Experience:

Compensation:

Role Overview

Customer Success Manager (CSM)

Key Responsibilities

• Lead end-to-end customer onboarding, training, and implementation.
• Configure the platform to meet customer-specific procurement workflows and needs.
• Provide ongoing support and proactively troubleshoot issues to ensure customer success.
• Build strong relationships by acting as a trusted advisor to drive product adoption and retention.
• Collect and relay customer feedback to help shape product improvements and enhance onboarding processes.

Requirements

• 2–3 years of experience in Customer Success, Onboarding, or Implementation roles, preferably in a SaaS environment.
• Demonstrated experience supporting customers in the US or UK markets.
• Excellent verbal and written communication skills with a customer-first mindset.
• Strong problem-solving abilities and a proactive approach to client management.
• Technically inclined with the ability to understand, configure, and train users on software tools.
• Willingness to work night shifts to align with US-based client schedules.