About The Role
We’re looking for a high-performing
Customer Success Manager
to lead, grow, and retain our key enterprise accounts. This role is perfect for someone who excels in
relationship-building, strategic account management, and value-driven customer engagement
. You will drive adoption of Pcloudy’s
Device Cloud, Browser Cloud, AI-led Testing, and Performance Testing
capabilities while ensuring exceptional customer satisfaction, renewal success, and long-term revenue expansion.This is a strategic, high-visibility role with a direct impact on customer outcomes and business growth.
About Us
At
Pcloudy
, we empower digital-first enterprises to deliver flawless customer experiences through our
AI-powered Digital Experience Testing Platform
.Our platform enables seamless testing across
web, mobile, desktop, and APIs
, supported by real devices, continuous monitoring, and deep insights into functionality and performance.With
300,000+ users
, including
30+ Fortune 500 companies
, Pcloudy integrates effortlessly with modern DevOps toolchains and is consistently recognized in
Gartner reports
and top-rated on
Gartner Peer Insights and G2 Crowd
.We are trusted by global enterprises to deliver faster, more reliable, and scalable digital experiences.
What You’ll Do
- Own and manage relationships with key enterprise customers, acting as a trusted advisor and strategic partner.
- Drive adoption of Pcloudy’s full suite — Device Cloud, Browser Cloud, AI-led Testing, and Performance Testing solutions.
- Identify and execute upsell and cross-sell opportunities, collaborating with Sales to accelerate account growth.
- Manage renewal cycles, ensuring high retention, predictable renewals, and long-term account stability.
- Conduct product walkthroughs, technical enablement sessions, and quarterly business reviews with customer stakeholders.
- Influence customer technology and automation roadmaps by showcasing product value and best practices.
- Work closely with Sales, Product, Engineering, and Support to ensure seamless onboarding, delivery, and issue resolution.
- Track account health, product usage, and customer sentiment through data-driven insights to proactively mitigate risk and identify expansion potential.
What We’re Looking For
- 5–8 years of experience in Customer Success or Enterprise Account Management within SaaS, Testing, DevOps, or Cloud platforms.
- Strong techno-commercial skills, capable of aligning product capabilities with customer goals.
- Proven track record in upsell, cross-sell, and enterprise account growth.
- Excellent communication, stakeholder management, and executive-level presentation skills.
- Ability to understand customer workflows, automation initiatives, and ROI-driven value metrics.
- Proactive, analytical, and skilled at building deep, trusted customer relationships.
Bonus Points If You Have
- Experience working with global enterprise clients and multi-region engagements.
- Exposure to test automation tools, DevOps platforms, or cloud-based ecosystems.
- Ability to manage multiple enterprise accounts in a high-growth, fast-paced environment.
Why You’ll Love Working Here
- Work with a category-leading digital experience testing platform trusted by Fortune 500 enterprises.
- High-impact role with direct visibility to VP Sales and senior leadership.
- Opportunity to shape Customer Success strategies, best practices, and product direction.
- Competitive compensation with performance-based incentives, growth opportunities, and a collaborative work culture.
Skills: customer,enterprise accounts,cloud,sales,enterprise
